Customers recognize Sidera's ability to deliver top quality solutions with exceptional service at a competitive price
New York – June 10, 2011 – Sidera Networks, the premier provider of fiber optic-based network solutions, today announced that it has received three Best-in-Class Awards from ATLANTIC-ACM’s annual Business Connectivity and Wireless Report Card, a survey of Enterprise customers. The awards - all in the CLEC/Cable/Fiber group - illustrate Sidera’s ongoing commitment to delivering unrivaled customer support coupled with first-class network solutions.
“Sidera has consistently earned high scores and positive reviews from its customers,” said Fedor Smith, President of ATLANTIC-ACM, the Boston-based telecommunications research consultancy. “Year after year, Sidera customers give the carrier high scores in recognition of their commitment to quality of services and customer support.”
Each year, ATLANTIC-ACM surveys the customers of top service providers to rate them on various performance indicators. Nearly 3,500 customer ratings contributed to this year’s Business Connectivity and Wireless Report Card. Sidera earned top honors for service, billing and the value of its product offerings.
"We're honored to receive these awards, and are grateful to our customers for recognizing our hard work and dedication to supporting them,” said Mike Sicoli, CEO of Sidera. "These awards validate our efforts to provide not only high quality, state-of-the-art, tailored network solutions, but superior levels of customer support."
Sidera received top honors for its:
- Flexible, accurate, timely billing system
- Technical knowledge in serving customers, and ability to resolve issues in a professional and courteous manner
- High quality, price competitive product offering
ATLANTIC-ACM announced the award winners during a ceremony held at The Yale Club of New York City, on June 9th.
About Sidera Networks
Sidera Networks, LLC. www.sidera.net, is the premier provider of tailored, high capacity communications services that ensure optimal business performance to carrier and enterprise customers. Sidera Networks offers a comprehensive suite of facilities-based services including: Ethernet, SONET, Wavelength, Internet Access, Colocation and more. With a fiber optic network leveraging unique rights-of-way that spans from Maine to Virginia, out to Chicago and up to Toronto, Sidera is committed to delivering cost-effective, custom solutions coupled with superior industry expertise, service and support.
Boston-based ATLANTIC-ACM is a leading provider of strategic research and consulting services serving the telecommunications and information industries. In addition to producing the industry's principal benchmarking, sizing and opportunity studies, the company assists clients in evaluating telecommunications opportunities for successful investment, market entry, and long-term planning. For more information, visit ATLANTIC-ACM's website at www.atlantic-acm.com.