Paperless contracts prove more efficient for both dealers and customers
Atlanta, GA – June 17, 2011-To expedite sales orders for customers, Birch Communications, a leading IP-based telecommunications and managed services provider for small- and medium-sized businesses, will begin using a new automated sales form, including secure DocuSign software, allowing customers to receive contracts digitally, and sign them electronically. The new process is scheduled to be in place starting Monday, June 20.
"The new technology with DocuSign allows our sales team to get contracts to customers quickly, and with the auto-populate option in document fields, human error is less likely. Once the forms are filled out, a packet is generated and e-mailed to the customer for signing. Consequently, we can process an order in half the time," said Brad Smith, Birch's vice president of sales.
"With the new automated forms and expedited order software developed by Trinisys L.L.C., our customers can start using Birch products and services even sooner," said Christopher L. Ramsey, Birch's vice-president, chief sales and marketing officer "DocuSign provides the well-known brand and digital security value we want to offer our customers."
"You can't afford any lost time when you are running a business. The majority of our customers run small- to medium-sized businesses. We want to make sure we are a business partner, finding the best way to reach our customer's needs," said Vincent M. Oddo, Birch's president and chief executive officer. "At Birch, we are 'At Your Service©.' We are always looking for new ways to better serve our customers."
New customers will have the opportunity to receive contracts via e-mail from their sales representative, sign and initial the documents electronically, then automatically send the signed and legal document back to Birch for immediate processing.
About Birch Communications
Headquartered in Atlanta, Ga., Birch Communications provides managed communications and information technology services to a target market of small- and medium-sized businesses in select metropolitan areas within 38 states across the United States. Birch services include local and long distance voice, broadband Internet access, T1, PRI, bonded T1, mobile voice and data, e-mail, voicemail, prepaid, and many other communications and information technology services. Birch voice and data services are, in most cases, delivered using Voice over Internet Protocol (VoIP) technology on the company's secure IP-Network rather than over the public Internet.
According to Inc. 500|5000 magazine in its 2004, 2009 and 2010 rankings, Birch was one of the fastest-growing private companies in the United States. In 2010, Birch was also named the 7th fastest growing private business in Atlanta by the Atlanta Business Chronicle. Please visit www.birch.com for more information.
Laura Wagner, Manager, Marketing