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Press Release -- May 10th, 2011
Source: TW Telecom
Tags: Earnings, Equipment, Ethernet, Expansion, ILEC, VoIP

tw telecom Reports First Quarter 2011 Results

-- Revenue accelerated to 2.4% sequential growth; highest in nearly three years --
-- Data and Internet revenue accelerated to 4.9% sequential growth --
-- Enterprise revenue accelerated to 3.0% sequential growth --
-- Delivered 36.5% M-EBITDA margin --

LITTLETON, Colo., May 10, 2011 /PRNewswire/ -- tw telecom inc. (NASDAQ:TWTC - News), a leading national provider of managed voice, Internet and data networking solutions for business customers, today announced its first quarter 2011 financial results, including $332.5 million of revenue, $121.4 million of Modified EBITDA(1) ("M-EBITDA"), $26.1 million of levered free cash flow(3) and net income of $12.6 million.

"Delivering accelerated revenue growth, increased bookings(4), impressive margins and ongoing strong cash generation, while continuing our share repurchase plan, was a great start to the year," said Larissa Herda, tw telecom's Chairman, CEO and President.  "Our growth is the result of our focus to help make our customers successful by addressing their growing business needs through innovative network solutions.  This focus has driven our investment in product innovation, network capabilities, systems and tools to further serve customers' needs.  We're pleased with the trajectory of the business as we work to further increase our capabilities, take market share and grow the business."

Highlights for the First Quarter 2011

  • Grew total revenue 2.4% sequentially and 6.9% year over year
  • Grew enterprise revenue 3.0% sequentially and 8.1% year over year
  • Grew data and Internet revenue 4.9% sequentially and 17.9% year over year, driven primarily by a 31% increase year over year in strategic Ethernet and VPN-based products
  • Grew M-EBITDA 6.3% year over year and 1.8% sequentially
  • Delivered 36.5% M-EBITDA margin
  • Achieved $0.08 basic EPS
  • Delivered $26.1 million of levered free cash flow, representing 7.8% of revenue
  • Returned $8.9 million to shareholders in the form of share repurchases

Business Trends

"We delivered strong comprehensive results reflecting ongoing momentum in the business," said Mark Peters, tw telecom's Executive Vice President and Chief Financial Officer.  "Revenue grew significantly, particularly in a quarter in which we've historically experienced seasonally lower growth.  Our growth reflected the impact of our strategic investments in products, systems, capabilities and network reach.  These investments helped to drive an increase in our 2010 bookings, which contributed to revenue growth this quarter.  Likewise, we expect the strong bookings in the current quarter will help drive future revenue growth.  We recognize it will take time to consistently achieve the level of revenue growth we had this quarter, however, we're pleased with this momentum in the business and believe we're off to a strong start for 2011."

Operational Metrics

Revenue churn(5) was 1.0% for the current quarter, 1.0% for the prior quarter, and 0.9% for the same quarter last year.  As a component of revenue churn, revenue lost from customers fully disconnecting service remained low at 0.2% for the current quarter which is consistent with both the prior quarter and the same quarter last year, indicative of a loyal customer base, strong customer experience strategy and competitive product portfolio.

The Company had approximately 27,200 customers as of March 31, 2011.  Customer churn(5) was 0.9% for the current quarter, down from 1.1% for both the prior quarter and the same quarter last year.

To better reflect its reach, the Company extended its on-net building count to all buildings served by its fiber network including buildings without electronics and ILEC local serving offices that had been previously excluded from building counts.  To aid in this transition both the old and new metric has been presented on page 13.  The Company also completed an initiative to convert its fiber records into a new centralized fiber management system which resulted in a change to fiber route miles.  The Company ended the first quarter with approximately 27,000 fiber route miles (of which approximately 20,000 were metro miles) that included the net effect of the change.

Other Trends

The Company continues to expect business fluctuations to impact sequential trends in revenue, margins and cash flow.  This includes the timing, as well as any seasonal nature of sales and installations(6), usage, disputes, repricing for contract renewals and fluctuations in revenue churn, expenses and capital expenditures.

As a result of a reversal of a valuation allowance for its deferred tax assets in 2010, the Company recorded a lower effective income tax expense rate in 2010 than in 2011.  The effective income tax rate was approximately 45% in the first quarter 2011 and the Company expects a similar rate for the rest of the year.  Due to its net operating loss carry forwards and bonus depreciation, the Company expects that cash taxes will not be materially different in 2011 than from 2010.

Capital Expenditures

Capital expenditures remained nearly flat at $79.3 million for the quarter compared to the prior quarter and the same period last year, with the majority of the investments in each period related to success-based initiatives.  The Company expects the mix of success-based and strategic investing in 2011 to be similar to 2010, with quarterly fluctuations in the timing of product and other strategic initiatives. Given the strong momentum in the business, the Company expects capital investments for 2011 to be at the high end of its guidance range of $310 to $330 million.

Year over Year Results – First Quarter 2011 compared to First Quarter 2010

Revenue

Revenue for the quarter was $332.5 million compared to $311.2 million for the first quarter last year, representing a year over year increase of $21.3 million, or 6.9%.  Revenue grew primarily due to ongoing strong enterprise revenue growth, complimented by an incremental contribution from carrier revenue, partially offset by a decline in intercarrier compensation.  Key changes in revenue included:

  • $19.0 million increase in revenue from enterprise customers, or 8.1% year over year, driven primarily by data and Internet services
  • $3.0 million increase in revenue from carriers, primarily due to services provided to wireless carriers and Ethernet services provided to wireline carriers to serve their end users, somewhat offset by churn

By product line, the percentage change in revenue year over year was as follows:

  • 17.9% increase for data and Internet services, primarily due to continued success with Ethernet and IP-based product sales.  Data and Internet represented 46% of revenue for the quarter, up from 41% a year ago
  • 1.2% decrease in voice services, primarily reflecting churn and a reduction in usage-based services, which outpaced new sales and increases in certain taxes and fees
  • Network services were unchanged, primarily reflecting growth in high capacity and collocation services, offset by churn

M-EBITDA and Margins

M-EBITDA grew to $121.4 million for the quarter, an increase of 6.3%, from the same period last year.  The growth in M-EBITDA represents the contribution from revenue growth and network cost efficiencies, partially offset by an increase in employee expenses.  M-EBITDA margin for the quarter was 36.5% as compared to 36.7% for the same period last year.

Operating costs for the quarter increased year over year, primarily due to increased network access costs associated with higher revenue, employee costs and certain taxes and fees, partially offset by network cost efficiencies.  Operating costs as a percent of revenue were 42.0% for the quarter and 41.4% for the same period last year.  Modified gross margin(7) was 58.2% in the current quarter compared to 58.8% in the same period last year.

The Company utilizes a fully burdened modified gross margin, including network costs, and personnel costs for customer care, provisioning, network maintenance, technical field and network operations, excluding non-cash stock-based compensation expense, net of costs capitalized for labor and overhead on capital projects.

Selling, general and administrative costs ("SG&A") increased year over year, primarily reflecting an increase in employee costs, including increased commissions due to higher installations as well as an expansion in the Company's sales force.   SG&A costs as a percent of revenue were 23.7% for the quarter and 24.1% for the same period last year.

Net Income (Loss)

The Company reported pre-tax income of $22.4 million for the quarter, versus a loss of $4.1 million for the same period last year.  The increase in pre-tax income reflected debt extinguishment costs from a financing in the prior year that did not recur, strong M-EBITDA growth and a decrease in depreciation expense.  The decline in depreciation expense reflected an increase in fully depreciated assets.

Net income was $12.6 million for the quarter, compared to a net loss of $4.5 million for the same period last year.  Net income was impacted by an increase in income tax expense associated with a higher effective tax rate.

Sequential Results – First Quarter 2011 compared to Fourth Quarter 2010

Revenue

Revenue for the quarter was $332.5 million, as compared to $324.8 million for the fourth quarter of 2010, an increase of $7.7 million, or 2.4%, representing the 26th consecutive quarter of sequential growth.   Revenue grew primarily due to enterprise revenue, as incremental growth in carrier revenue was largely offset by a decline in intercarrier compensation.  Key changes in revenue included:

  • $7.5 million increase in enterprise revenue, representing 3.0% sequential growth driven primarily by data and Internet services as well as an increase in taxes and fees
  • $0.8 million increase in revenue from carrier customers, primarily reflecting growth in sales somewhat offset by churn

By product line, the percentage change in revenue sequentially was as follows:

  • 4.9% increase for data and Internet services, primarily due to continued success with Ethernet and IP-based product sales
  • 1.4% increase in voice services, primarily reflecting an increase in certain taxes and fees and new sales, somewhat offset by churn
  • Network services were unchanged as growth was offset by churn

M-EBITDA and Margins

M-EBITDA was $121.4 million for the quarter, compared to $119.4 million for the prior quarter, an increase of 1.8%.  The growth in M-EBITDA represents contribution from revenue growth partially offset by higher employee costs, including $3 million relating to the resetting of payroll taxes.  M-EBITDA margin was 36.5% for the quarter compared to 36.7% for the prior quarter.

Operating costs increased primarily reflecting increased access costs associated with the growth in revenue and higher employee-related expenses and certain taxes and fees, partially offset by network cost efficiencies.  Operating costs were 42.0% of revenue for the quarter and 41.4% for the prior quarter.  Modified gross margin for the quarter was 58.2% compared to 58.9% in the prior quarter.

SG&A costs increased slightly, primarily reflecting higher employee costs, partially offset by a reduction in financing related fees and other administrative costs.  SG&A was 23.7% of revenue for the quarter and 24.0% for the prior quarter.

Net Income

The Company also reported a 17% growth in pre-tax income, increasing to $22.4 million in the current quarter compared to $19.2 million in the prior quarter.  This increase was driven by M-EBITDA growth and a decrease in depreciation reflecting an increase in fully depreciated assets.

The Company reported net income of $12.6 million for the quarter, compared to $17.5 million in the prior quarter.  Net income was impacted by an increase in income tax expense associated with a higher effective tax rate.

Summary

"This was a terrific quarter and we're pleased with our ability to drive accelerated revenue growth, along with such strong comprehensive results," said Herda.

tw telecom plans to conduct a webcast conference call to discuss its earnings results on May 11, 2011 at 9:00 a.m. MDT (11:00 a.m. EDT).  To access the webcast and the financial and other information to be discussed in the webcast, visit www.twtelecom.com under "Investor Relations."

(1) The Company uses a modified definition of EBITDA to eliminate certain non-cash and non-operating income or charges to earnings to enhance the comparability of its financial performance from period to period.  Modified EBITDA (or "M-EBITDA") is defined as net income or loss before depreciation, amortization, accretion, impairment charges and other income and losses, interest expense, debt extinguishment costs, interest income, income tax expense or benefit, cumulative effect of change in accounting principle, and non-cash stock-based compensation expense.

(2) The Company defines unlevered free cash flow as Modified EBITDA less capital expenditures. Unlevered free cash flow is reconciled to Net Cash provided by (used in) operating activities in the supplemental information posted on the Company's website.

(3) The Company defines levered free cash flow as Modified EBITDA less capital expenditures and net interest expense from operations (but excludes debt extinguishment costs, non-cash interest expense and deferred debt costs).  Levered free cash flow is reconciled to Net Cash provided by (used in) operating activities in the supplemental information posted on the Company's website.

(4) Bookings reflect the contracted monthly recurring charges from customer contracts signed in the period.  The timing of when these bookings are installed and recognized as revenue varies based on the underlying contract.

(5) The Company defines revenue churn as the average lost recurring monthly billing for the period from a customer's partial or complete disconnection of services (excluding repricing impacts and usage) compared to reported revenue for the period.  Customer churn is defined as the average monthly customer turnover for the period compared to the average monthly customer count for the period.

(6) Installations reflect services from signed customer sales that are installed and recognized as revenue from the date of installation.

(7) The Company defines modified gross margin as total revenue less operating costs excluding non-cash stock-based compensation expense.

Financial Measures

The Company provides financial measures using U.S. generally accepted accounting principles ("GAAP") as well as adjustments to GAAP measures to describe its business trends, including Modified EBITDA.  Management believes that its definition of Modified EBITDA (see above) is a standard measure of operating performance and liquidity that is commonly reported and widely used by analysts, investors, and other interested parties in the telecommunications industry because it eliminates many differences in financial, capitalization, and tax structures, as well as non-cash and non-operating income or charges to earnings.  Modified EBITDA is not intended to replace operating income (loss), net income (loss), cash flow, and other measures of financial performance and liquidity reported in accordance with GAAP.  Management uses Modified EBITDA internally to assess on-going operations and it is the basis for various financial covenants contained in the Company's debt agreements and for operating performance and liquidity.  Modified EBITDA is reconciled to Net Income (Loss), the most comparable GAAP measure for operating performance within the Consolidated Operations Highlights and in the supplemental information posted on the Company's website.  Modified EBITDA, as a measure of liquidity, is also reconciled to Net Cash provided by operating activities on the Company's website.

In addition, management uses unlevered and levered free cash flow, which measure the ability of M-EBITDA to cover capital expenditures.  The Company uses these cash flow definitions to eliminate certain non-cash costs.  Levered and unlevered free cash flow are reconciled to Net Cash provided by operating activities and also to Modified EBITDA in the supplemental information posted on the Company's website.  The Company also provides an adjustment to the measure gross margin by eliminating the impact of non-cash stock-based compensation expense.  Management uses modified gross margin internally to assess on-going operations.  Modified gross margin is reconciled to gross margin in the financial tables.

Forward Looking Statements

The statements in this press release and related conference call concerning the outlook for 2011 and beyond, including product plans, growth prospects, market opportunities, bookings, sales momentum, operational improvements, sales and installations timing, demand, revenue growth, service disconnections, churn, business trends and fluctuations, seasonality, taxes and expected capital expenditures are forward-looking statements that reflect management's views with respect to future events and financial performance.  These statements are based on management's current expectations and are subject to risks and uncertainties.  Important factors that could cause actual results to differ materially from those in the forward looking statements include the risks disclosed in the Company's SEC filings, especially the section entitled "Risk Factors" in its 2010 Annual Report on Form 10-K and in its quarterly report on Form 10-Q for the quarter ended March 31, 2011. tw telecom undertakes no obligations to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

About tw telecom

tw telecom, headquartered in Littleton, Colo., provides managed network services, specializing in converged services, Ethernet and data networking, Internet access, local and long distance voice, VPN, VoIP and network security, to enterprise organizations and communications services companies throughout the U.S. including their global locations.  As a leading provider of integrated and converged network solutions, tw telecom delivers customers overall economic value, quality service, and improved business productivity.  For more information please visit www.twtelecom.com.

tw telecom inc.
Consolidated Operations Highlights
(Dollars in thousands)
Unaudited (1)
Three Months Ended
March 31,
2011 2010 Growth %
Revenue
Data and Internet services $152,187 $129,121 18%
Network services 89,511 89,548 0%
Voice services 83,024 84,072 -1%
Service Revenue 324,722 302,741 7%
Intercarrier compensation 7,820 8,470 -8%
Total Revenue 332,542 311,211 7%
Expenses
Operating costs 139,729 128,855
Gross Margin 192,813 182,356
Selling, general and administrative costs 78,815 75,102
Depreciation, amortization, and accretion 69,736 73,387
Operating Income 44,262 33,867
Interest expense (16,260) (15,906)
Debt extinguishment costs - (17,070)
Non-cash interest expense and deferred debt costs (5,712) (5,035)
Interest income 143 57
Income (Loss) before income taxes 22,433 (4,087)
Income tax expense 9,814 375
Net Income (Loss) $12,619 ($4,462)
SUPPLEMENTAL INFORMATION TO RECONCILE MODIFIED GROSS MARGIN AND MODIFIED EBITDA
Gross Margin $192,813 $182,356
Add back non-cash stock-based compensation expense 588 758
Modified Gross Margin 193,401 183,114 6%
Selling, general and administrative costs 78,815 75,102
Add back non-cash stock-based compensation expense 6,860 6,219
Modified EBITDA 121,446 114,231 6%
Non-cash stock-based compensation expense 7,448 6,977
Depreciation, amortization, and accretion 69,736 73,387
Net Interest expense 16,117 15,849
Debt extinguishment costs - 17,070
Non-cash interest expense and deferred debt costs 5,712 5,035
Income tax expense 9,814 375
Net Income (Loss) $12,619 ($4,462)
Modified Gross Margin % 58.2% 58.8%
Modified EBITDA Margin % 36.5% 36.7%
Free Cash Flow:
Modified EBITDA $121,446 $114,231 6%
Less: Capital Expenditures 79,276 80,929 -2%
Unlevered Free Cash Flow 42,170 33,302 27%
Less: Net interest expense 16,117 15,849 2%
Levered Free Cash Flow $26,053 $17,453 49%
(1) For complete financials and related footnotes, please refer to the Company's SEC filings.
tw telecom inc.
Consolidated Operations Highlights
(Dollars in thousands)
Unaudited (1)
Three Months Ended
Mar 31, Dec 31,
2011 2010 Growth %
Revenue
Data and Internet services $152,187 $145,107 5%
Network services 89,511 89,470 0%
Voice services 83,024 81,891 1%
Service Revenue 324,722 316,468 3%
Intercarrier compensation 7,820 8,349 -6%
Total Revenue 332,542 324,817 2%
Expenses
Operating costs 139,729 134,554
Gross Margin 192,813 190,263
Selling, general and administrative costs 78,815 78,106
Depreciation, amortization, and accretion 69,736 72,534
Operating Income 44,262 39,623
Interest expense (16,260) (15,057)
Non-cash interest expense and deferred debt costs (5,712) (5,571)
Interest income 143 170
Income before income taxes 22,433 19,165
Income tax expense 9,814 1,671
Net Income $12,619 $17,494
SUPPLEMENTAL INFORMATION TO RECONCILE MODIFIED GROSS MARGIN AND MODIFIED EBITDA
Gross Margin $192,813 $190,263
Add back non-cash stock-based compensation expense 588 929
Modified Gross Margin 193,401 191,192 1%
Selling, general and administrative costs 78,815 78,106
Add back non-cash stock-based compensation expense 6,860 6,270
Modified EBITDA 121,446 119,356 2%
Non-cash stock-based compensation expense 7,448 7,199
Depreciation, amortization, and accretion 69,736 72,534
Net Interest expense 16,117 14,887
Non-cash interest expense and deferred debt costs 5,712 5,571
Income tax expense 9,814 1,671
Net Income $12,619 $17,494
Modified Gross Margin % 58.2% 58.9%
Modified EBITDA Margin % 36.5% 36.7%
Free Cash Flow
Modified EBITDA $121,446 $119,356 2%
Less: Capital Expenditures 79,276 78,118 1%
Unlevered Free Cash Flow 42,170 41,238 2%
Less: Net interest expense 16,117 14,887 8%
Levered Free Cash Flow $26,053 $26,351 -1%
(1) For complete financials and related footnotes, please refer to the Company's SEC filings.
tw telecom inc.
Highlights of Results Per Share
Unaudited (1) (2)
Three Months Ended
3/31/11 12/31/10 3/31/10
Weighted Average Shares Outstanding (thousands)
Basic 147,565 148,267 149,296
Diluted (2) 149,694 150,490 149,296
Basic Income (Loss) per Common Share
Prior to impacts of debt extinguishment $0.08 $0.12 $0.08
Debt extinguishment costs - - ($0.11)
Total $0.08 $0.12 ($0.03)
Diluted Income (Loss) per Common Share $0.08 $0.11 ($0.03)
As of
3/31/11 12/31/10 3/31/10
Common shares (thousands)
Actual Shares Outstanding 150,472 149,246 151,666
Unvested Restricted Stock Units
and Restricted Stock Awards (thousands) 4,325 3,162 3,496
Options (thousands)
Options Outstanding 8,555 9,154 11,152
Options Exercisable 6,618 6,051 7,518
Options Exercisable and In-the-Money 4,093 2,417 3,658
(1) For complete financials and related footnotes, please refer to the Company's SEC filings.
(2) Stock options, restricted stock units/awards and convertible debt subject to conversion, are excluded from the computation of
diluted weighted average shares outstanding if inclusion would be anti-dilutive. See the Company's SEC filings for more details.
tw telecom inc.
Condensed Consolidated Balance Sheet Highlights
(Dollars in thousands)
Unaudited (1)
Mar 31, Dec 31, Mar 31,
2011 2010 2010
ASSETS
Cash, equivalents, and short term investments $479,762 $475,594 $486,469
Receivables 89,688 89,496 85,394
Less: allowance (7,869) (7,898) (9,146)
Net receivables 81,819 81,598 76,248
Other current assets 61,901 59,368 42,032
Property, plant and equipment 3,792,095 3,732,050 3,559,212
Less:  accumulated depreciation (2,422,155) (2,375,438) (2,252,570)
Net property, plant and equipment 1,369,940 1,356,612 1,306,642
Other Assets 683,868 695,990 491,092
Total $2,677,290 $2,669,162 $2,402,483
LIABILITIES AND STOCKHOLDERS' EQUITY
Current Liabilities
Accounts payable $69,750 $53,436 $61,506
Deferred revenue 38,982 37,888 34,644
Accrued taxes, franchise and other fees 67,610 68,663 68,010
Accrued interest 7,487 15,208 5,949
Accrued payroll and benefits 37,102 41,772 37,150
Accrued carrier costs 29,375 35,049 31,917
Current portion of debt and lease obligations 6,968 7,202 7,147
Other current liabilities 39,327 42,570 43,815
Total current liabilities 296,601 301,788 290,138
Long-Term Debt and Capital Lease Obligations
2 3/8% convertible senior debentures, due 4/1/2026 373,744 373,744 373,744
Unamortized Discount (41,968) (46,732) (60,432)
Net 331,776 327,012 313,312
Floating rate senior secured debt - Term Loan B, due 1/7/2013 102,861 103,130 580,500
Floating rate senior secured debt - Term Loan B, due 12/30/2016 471,639 472,870 -
9 1/4% senior unsecured notes, due 2/15/2014 - - 426,937
8% senior unsecured notes, due 3/1/2018 427,324 427,227 -
Capital lease obligations 14,786 15,260 16,084
Less: current portion (6,968) (7,202) (7,147)
Total long-term debt and capital lease obligations 1,341,418 1,338,297 1,329,686
Long-Term Deferred Revenue 14,356 14,864 16,398
Other Long-Term Liabilities 31,021 29,364 31,067
Stockholders' Equity 993,894 984,849 735,194
Total $2,677,290 $2,669,162 $2,402,483
(1) For complete financials and related footnotes, please refer to the Company's SEC filings.
tw telecom inc.
Condensed Consolidated Statements of Cash Flows
(Dollars in thousands)
Unaudited (1)
Three Months Ended
Mar 31, Dec 31, Mar 31,
2011 2010 2010
Cash flows from operating activities:
Net Income (loss) $12,619 $17,494 ($4,462)
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Depreciation, amortization, and accretion 69,736 72,534 73,387
Deferred income taxes 9,486 1,565 -
Stock-based compensation 7,448 7,200 6,977
Extinguishment costs, amortization of discount on debt and deferred debt costs and other 5,695 5,528 22,146
Changes in operating assets and liabilities:
Receivables, prepaid expenses and other assets (2,111) 3,205 3,116
Accounts payable, deferred revenue, and other liabilities (3,823) (17,346) (3,903)
Net cash provided by operating activities 99,050 90,180 97,261
Cash flows from investing activities:
Capital expenditures (79,276) (78,118) (80,929)
Purchase of investments (42,735) (78,714) (90,025)
Proceeds from sale of investments 43,286 61,337 15,075
Other investing activities, net (1,591) 2,098 (2,325)
Net cash used in investing activities (80,316) (93,397) (158,204)
Cash flows from financing activities:
Net proceeds (tax withholdings) from issuance of common stock upon exercise of
stock options and vesting of restricted stock awards and units (2,727) (1,153) 167
Purchases of treasury stock (8,859) (38,206) -
Net (costs) proceeds from issuance of debt - (4,356) 417,477
Retirement of debt obligations - - (413,683)
Payment of debt and capital lease obligations (1,855) (1,662) (2,014)
Net cash (used in) provided by financing activities (13,441) (45,377) 1,947
Increase (decrease) in cash and cash equivalents 5,293 (48,594) (58,996)
Cash and cash equivalents at the beginning of the period 356,922 405,516 445,907
Cash and cash equivalents at the end of the period $362,215 $356,922 $386,911
Supplemental disclosures cash, equivalents and short term investments
Cash and cash equivalents at the end of the period $362,215 $356,922 $386,911
Short term investments 117,547 118,672 99,558
Total of cash, equivalents and short term investments $479,762 $475,594 $486,469
Supplemental disclosures of cash flow information:
Cash paid for interest $24,345 $7,771 $26,697
Cash paid for debt extinguishment costs - - $13,677
Cash paid for income taxes, net of refunds ($31) $701 $22
(1) For complete financials and related footnotes, please refer to the Company's SEC filings.
tw telecom inc.
Selected Operating Statistics
Unaudited (1)
Three Months Ended
2010 2011
Mar. 31 Jun. 30 Sept. 30 Dec. 31 Mar. 31
Operating Metrics:
Buildings
Buildings on-net that include electronics 10,647 10,967 11,347 11,876 12,345
Buildings on net, without electronics, and LSOs (2) 1,262 1,309 1,346 1,354 1,397
Total 11,909 12,276 12,693 13,230 13,742
Headcount
Total Headcount 2,887 2,901 2,932 2,975 2,985
Sales Associates 523 528 545 555 564
Customers
Total Customers 27,685 27,460 27,382 27,281 27,234
(1) For complete financials and related footnotes, please refer to the Company's SEC filings.
(2) To better reflect its reach, the Company extended its on net building count to all buildings served by its fiber network
including buildings without electronics and ILEC local serving offices ("LSOs") that had been previously excluded from
building counts.

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