Honored for Delivering Proactive Support and Innovation to Ensure Highest Levels of Customer Satisfaction
DENVER, February 3, 2011 – Virtela, the world’s largest independent managed network, security and cloud services company, announced today that it has been named a finalist for “Customer Service Department of the Year” in the fifth annual Stevie Awards for Sales and Customer Service. For the second consecutive year, Virtela was selected in the IT and Telecommunications category for delivering exceptional service and support to its enterprise customers worldwide. More than 800 entries from organizations of all sizes, in virtually every industry, were submitted to this year’s competition.
“Virtela continues to set new industry standards for the highest levels of customer service and support by consistently investing in new technologies and pursuing innovative ways to better meet customers’ enterprise networking needs,” said Virtela CEO B.V. Jagadeesh. “We are honored to be recognized by the Stevie Awards. It is a testament to the hard work and commitment of our employees who proactively achieve and exceed the specific needs of each customer.”
Virtela’s customer support consistently outperforms both technology industry standards and the company’s own service guarantees. In a recent survey, nine out of ten Virtela customers were satisfied or very satisfied with Virtela’s customer service as well as network performance. Virtela’s Global Operation Centers (GOCs) are staffed 24×7 by network engineering and IT experts who proactively monitor, inspect, detect and analyze customer networks and IT infrastructure, providing personalized service to ensure the highest levels of uptime and seamless business continuity. In contrast to traditional network and IT service providers, Virtela leverages its proprietary predictive analytics technology to prevent potential issues and to routinely open trouble tickets before customers become aware of potential issues, quickly working to resolve them before a business-impacting issue occurs.
Combined with this proactive approach to customer support based on its own technology innovation, Virtela offers a broad suite of infrastructure management services that further enhance customer support and business priorities. These service offerings enable CIOs and IT teams to better achieve their strategic priorities by offloading the time intensive but critical management of key network, security and other IT infrastructure devices to Virtela and its innovative management systems and portal, VirtelaView.
Overall, Virtela’s extensive services suite — including managed network, security, remote access, cloud and proactive infrastructure management – leverages a unique infrastructure that aggregates and integrates the best local, regional and global networks to offer unparalleled geographic reach.
Vote Now: People’s Choice Stevie Award for Favorite Customer Service
As a finalist, Virtela has been entered in the People’s Choice Stevie Award for Favorite Customer Service with voting open until February 11, 2011. Click here to vote for Virtela in the “Favorite Customer Service – IT & Telecommunications” category.
Stevie Award winners will be announced during a gala at the Eden Roc Renaissance Hotel in Miami Beach, Fla. on February 21, 2011. More details are available at www.stevieawards.com/sales.
Virtela Technology Services Incorporated is the world’s largest independent managed network, security and cloud services company. Virtela offers an award-winning suite of services – including managed networks, security, application acceleration and proactive infrastructure management – to midmarket and Fortune 500 customers around the world. Virtela offers unparalleled geographic reach to more than 190 countries through its partnerships with more than 500 carriers.
Virtela is headquartered in Denver, Colorado, with globally distributed Network Operations Centers in the U.S., India and the Philippines. For more information, please call +1 (720) 475-4000 or visit www.virtela.net.