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Press Release -- January 18th, 2011
Source: Overture Networks
Tags: Equipment, Ethernet, Expansion

Overture Networks Broadens Customer Service Commitment

Carrier Ethernet solutions provider builds on reputation for exceptional customer service by appointing industry veteran to new vice president of customer service and sales engineering position

Research Triangle Park, January 18, 2010 – Overture Networks, the industry’s trusted Carrier Ethernet solutions provider, today announced the appointment of Keith Donahue as vice president of customer service and sales engineering. Overture Networks developed this new position in order to enhance and extend the company’s commitment to providing its service provider customers around the globe with customized, expert assistance.

“As Overture Networks continues to grow and provide Carrier Ethernet solutions to an ever-expanding customer base, Keith’s leadership will help further define the company as a customer-focused organization that prioritizes exceptional customer support every step of the way—from the first equipment installation to many years of operation,” said Jeff Reedy, CEO of Overture. “His background in both business development and customer service in the telecommunications sector will enable Overture to maintain our commitment in providing our customers with 24/7 expert assistance while keeping pace with our expansion goals.”

Before joining Overture, Donahue led the network services business unit of Aviat networks, a provider of wireless network solutions, where he grew revenue and profitability for maintenance and support services, and built Aviat’s global professional service and field service delivery capabilities. Before moving into services leadership, he led product line management for Aviat. Previously, Donahue drove several new business and product programs Harris Corporation. From 1997 to 2000, he was European Marketing Manager, based in the U.K. Donahue has also held product management assignments at Premisys Communications (acquired by Zhone Technologies) and AiT (acquired by 3Com). He holds a Bachelor of Arts from McGill University, Montreal, Canada and a Master of Business Administration from University College, Dublin, Ireland.

“Overture has established itself as a leader in the Carrier Ethernet market, and I am thrilled to be part of the team as we continue to expand our position. While demand for high-capacity Carrier Ethernet services continues to grow, customer service must remain a top priority,” said Donahue. “As vice president of customer service and sales engineering, my main focus will be to broaden Overture’s ability to engage with customers in a way that maintains the integrity of our mission to provide honest, thorough and expert assistance.”

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About Overture Networks
Overture Networks is the preferred Carrier Ethernet edge and aggregation partner to more than 250 service providers and enterprise customers in 34 countries worldwide, including 10 of the top 15 US Carrier Ethernet service providers. Its innovative solutions have proven to be integral to a service provider’s ability to fully leverage Carrier Ethernet to multiply service revenues and streamline operational costs. Headquartered in Research Triangle Park, NC, with a technology center in Richardson, TX, Overture Networks is relentlessly focused on providing solutions at the ever-expanding edge of the network. With its patent-protected, award-winning family of products for both business services and cell site backhaul, Overture Networks uniquely combines the packet-switched and circuit-switched worlds into a single architecture—at cost points that make it extremely attractive to offer Carrier Ethernet services to any size location—over optical fiber or copper transport. For more information, visit http://www.overturenetworks.com.

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