PR Archives:  LatestBy Company By Date

Press Release -- January 17th, 2011
Source: Level 3 Communications
Tags: Content Delivery, Exchange

Level 3 Receives 2011 Best in Class Awards from ATLANTIC-ACM

Recognition Reflects Level 3’s Commitment to Customer Service

BROOMFIELD, Colo., January 17, 2011

Level 3 Communications, Inc. (NYSE:LVLT, news, filings) today announced that it has received the ATLANTIC-ACM 2011 Global Wholesale Best in Class Award for Provisioning and the Best in Class Award for Network Quality. The awards recognize Level 3’s leadership in delivering data network and voice services to meet the wholesale communications needs of global carriers.

“Our survey results reflect customers’ recognition of Level 3’s commitment to delivering a positive customer experience and advanced network services,” said Fedor Smith, president of ATLANTIC-ACM. “Level 3’s year-over-year improvement across all service categories indicates that their continued efforts to be a leader in customer service are paying off in the eyes of customers.”

The award is based on the ATLANTIC-ACM 2011 Global Wholesale Report Card study, which compiles wholesale customer feedback via online surveys. Customers evaluate the performance of their carriers based on a number of operational categories. Customers also rate voice and data service offerings for both quality and price. The Provisioning and Network Quality awards are based on the combined average score for quality and price across all data services.

“Level 3 has put a tremendous amount of work into creating the kind of customer experience carriers need and want, and we take a lot of pride in what our hard work has achieved,” said Andrew Crouch, president of Sales for Level 3. “These Best in Class recognitions are testaments to the relentless work of our employees to deliver the data network capabilities and connect global carriers in the most effective, efficient way possible. We thank our customers for such a high honor.”

ATLANTIC-ACM will present the Global Wholesale Best in Class awards on Jan. 19 at the Pacific Telecommunications Council conference in Honolulu, Hawaii.

Boston-based ATLANTIC-ACM is a leading provider of strategic research and consulting services serving the telecommunications and information industries. In addition to producing the industry’s principal benchmarking, sizing and opportunity studies, the company assists clients in evaluating telecommunications opportunities for successful investment, market entry and long-term planning. For more information, visit ATLANTIC-ACM’s website at

For more information on Level 3’s advanced network and service offerings, visit

About Level 3 Communications
Level 3 Communications, Inc. (NASDAQ: LVLT) is a leading international provider of fiber-based communications services. Enterprise, content, wholesale and government customers rely on Level 3 to deliver services with an industry-leading combination of scalability and value over an end-to-end fiber network. Level 3 offers a portfolio of metro and long-haul services, including transport, data, Internet, content delivery and voice. For more information, visit

© Level 3 Communications, LLC. All Rights Reserved. Level 3, Level 3 Communications and the Level 3 Communications Logo are either registered service marks or service marks of Level 3 Communications, LLC and/or one of its Affiliates in the United States and/or other countries. Level 3 services are provided by wholly owned subsidiaries of Level 3 Communications, Inc. Any other service names, product names, company names or logos included herein are the trademarks or service marks of their respective owners.

Forward-Looking Statement
Some of the statements made in this press release are forward looking in nature. These statements are based on management’s current expectations or beliefs. These forward looking statements are not a guarantee of performance and are subject to a number of uncertainties and other factors, many of which are outside Level 3’s control, which could cause actual events to differ materially from those expressed or implied by the statements. The most important factors that could prevent Level 3 from achieving its stated goals include, but are not limited to, the current uncertainty in the global financial markets and the global economy; disruptions in the financial markets that could affect Level 3’s ability to obtain additional financing; as well as the company’s ability to: increase and maintain the volume of traffic on the network; successfully integrate acquisitions; develop effective business support systems; defend intellectual property and proprietary rights; manage system and network failures or disruptions; develop new services that meet customer demands and generate acceptable margins; adapt to rapid technological changes that lead to further competition; attract and retain qualified management and other personnel; and meet all of the terms and conditions of debt obligations. Additional information concerning these and other important factors can be found within Level 3’s filings with the Securities and Exchange Commission. Statements in this press release should be evaluated in light of these important factors. Level 3 is under no obligation to, and expressly disclaims any such obligation to, update or alter its forward-looking statements, whether as a result of new information, future events, or otherwise.

Contact Information
Media: Investors:
Monica Martinez Mark Stoutenberg
720-888-3991 720-888-2518

PR Archives: Latest, By Company, By Date