Cloud-Based Virtual Receptionist by Cbeyond Enables RhinoTech to Enhance Its Brand and Improve Customer Experience without Expensive Hardware Investments
ATLANTA–(BUSINESS WIRE)– RhinoTech, a business that manufactures products for the screen printing industry, wanted to improve its customer service levels while continuing to improve productivity. Having already relied on Cbeyond (www.cbeyond.net/smb), a leading provider of IT and business communications solutions to boost productivity, RhinoTech selected Cbeyond’s new Virtual Receptionist to “answer” incoming calls and better direct customers to the people or departments they need to reach.
RhinoTech has used Cbeyond for its Hosted Microsoft Exchange email service and mobile solutions for several years, so when the 10-year-old company was ready to enhance its image among its customer base, Cbeyond’s Virtual Receptionist product was an ideal fit. The Cbeyond solution provided a central number for RhinoTech’s Florida headquarters and satellite office in Minnesota. Moreover, it was easy to use and was less expensive than hiring a full-time receptionist.
“This isn’t the type of solution we see every day for small businesses like us,” said Todd Michaels, RhinoTech’s Vice President of Operations. “With two offices and an expanding national and international customer base, we needed a sure-fire way for customers to reach us and not rely solely on mobile phones as our point of contact. Having the ability to intelligently route calls not only enhanced the professionalism at the front lines of the business, but has also allowed me to focus on my core business operations.”
Virtual Receptionist is a cloud-based solution that features a text-to-speech interface and includes a host of other features, such as customizable menus. The solution enables RhinoTech to deliver better customer service by providing callers with a way to self-navigate to the information or RhinoTech employees they need to reach — all without waiting on hold. Additionally, because the solution is cloud-based, RhinoTech was able to launch the service without the added expense of installing a phone system and the solution will still answer or route calls if the phone system goes down.
Having a comprehensive set of IT and business communications solutions from one provider also helps Michaels spend his time and energy on growing the business rather than interacting with multiple vendors.
“Cbeyond provides a one-stop shop and allows me to manage bills in a timely and easy manner,” Michaels said. “Cbeyond is also dependable and has provided our company with a high level of customer service that started with our first implementation several years ago and continues today.”
Virtual Receptionist is the latest in Cbeyond’s suite of messaging and collaboration solutions — all of which are designed to help busy entrepreneurs streamline their day-to-day business communications and processes.
“Today’s small businesses need easy-to-use technology solutions that boost productivity and allow them to focus on their businesses’ growth and continuity rather than IT issues,” said Brent Cobb, Cbeyond’s Chief Customer Officer. “For growing businesses like RhinoTech, Virtual Receptionist is a reliable solution that meets a critical business need without any expensive investments of time or money. Couple the solutions’ innovation and cost effectiveness with our world-class service and it’s a combination our customers use to thrive.”
For more information about Cbeyond and its portfolio of small business communications and IT services, visit www.cbeyond.net/smb. For a multi-media version of this release, visit http://pitch.pe/107483.
About RhinoTech
RhinoTech is a premier manufacturer of pre- and post-press products and equipment for the screen-printing industry serving national and international markets. Since the company was founded in 1996, it has steadily advanced the technology to improve pre- and post-press supplies and design and build customized, state-of-the-art equipment. The company’s headquarters is in Sarasota, Florida. For more information, visit www.rhinotechinc.com.
About Cbeyond
For more than 10 years, Cbeyond, Inc. (NASDAQ:CBEY, news, filings) has provided small businesses with leading IT and communications solutions. Serving customers throughout the U.S., Cbeyond offers more than 30 productivity-enhancing applications including local and long-distance voice, broadband Internet, mobile, BlackBerry(R), voicemail, email, web hosting, fax-to-email, data backup, file-sharing, virtual private networking and cloud services. Winning over 50 awards for product innovation, growth and providing a quality customer experience, Cbeyond continues to focus on helping small businesses succeed and grow through high-performance technology, superior services and world-class support. For more information on Cbeyond, visit www.cbeyond.net and follow Cbeyond on Twitter: www.Twitter.com/Cbeyondinc.
Cbeyond, Inc.
Shana Keith, 678-384-8304
shana.keith@cbeyond.net
Source: Cbeyond, Inc.
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