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Press Release -- December 3rd, 2010
Source: Global Crossing
Tags: Ethernet, Expansion, MPLS

Global Crossing Receives the 2010 Frost & Sullivan Best Practices Award for Leadership in IT Infrastructure Outsourcing in Latin America

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Bogota, Colombia — Global Crossing (NASDAQ: GLBC), a leading global IP solutions provider, today announced it was presented with the “Frost & Sullivan 2010 Andean Region Growth Leadership in the IT Infrastructure Services Markets Award” at the 2010 Frost & Sullivan Latin America Excellence in Best Practices Awards Banquet, held last evening at the Renaissance Hotel in São Paulo, Brazil.

The award recognizes Global Crossing’s work helping customers overcome barriers relating to outsourced IT infrastructure services, including its ability to serve mid-sized businesses, control business processes and address changes in organizational structure.

“We’re always trying to stay one step ahead of our customers’ needs by taking care of their IT and telecommunications requirements while they focus on their core business,” said Hector Alonso, managing director for Global Crossing Latin America.  “This award is evidence of the high-value IT outsourcing infrastructure we offer companies that are increasingly being  pressured to boost business productivity and simplify processes with fewer resources.”

In selecting Global Crossing for the “Best Practices Award,” Frost & Sullivan highlighted the company’s market share expansion with above average market growth in 2009 within the IT Infrastructure Outsourcing services sector in the Andean Region.  Global Crossing’s increased penetration was primarily a result of the company’s significant inroads in Colombia and Venezuela, with an approximate growth of 30 percent.

“Additionally, among the key contributors that drove Global Crossing’s growth in the Andean region, the following can be highlighted: solid infrastructure and investments, sales strategy with greatest added value, solid knowledge and focus on Cloud Computing,” explained Jennyfer Velez, market analyst for Frost & Sullivan.

“This award recognizes our many years of work focused on adding value to our customers’ business processes, and those looking for IT support,” said Mario Marciano, data center and security manager of Global Crossing’s Andean Region and Caribbean.  “Global Crossing is honored that a leading industry research and consulting firm such as Frost & Sullivan acknowledged us for this achievement.  The award represents third-party validation of Global Crossing’s highly competitive Information and Communications Technology (ICT) solutions in the Latin American market.”

Global Crossing’s focus on offering a wide-ranging portfolio of services for both enterprise and carrier customers differentiates it from other providers in one of the world’s fastest developing markets.  The company has a significant presence in Latin America, with operations in more than 200 cities, 15 metropolitan networks and 15 world-class data centers across the region.  Its global reach and focus on meeting customers’ increased range of needs has proven to be a winning combination.

Global Crossing has enjoyed a string of accolades relating to its superior customer experience over the last year.  As announced yesterday, Frost & Sullivan named Global Crossing the recipient of the 2010 North American Competitive Strategy Leadership of the Year Award for best practices in the MPLS/IP VPN Services Market.  In 2009, Global Crossing was named the Frost & Sullivan “Best Latin America Corporate Services Provider of the Year” recipient.  In November of last year, Global Crossing won the World Communication Award (WCA) for “Users’ Choice” and was “Highly Commended” in the Best Customer Service category.  Also in November of 2009, the company won the “Best Latin American Wholesale Offering” award from a panel of industry thought leaders at Capacity magazine’s Annual Global Wholesale Telecommunications Awards, and was honored by Northrop Grumman Corporation’s (NYSE:NOC) Information Systems Sector with the 2009 Supplier Excellence Award.

Frost & Sullivan Best Practices Awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

Frost & Sullivan, the Growth Consulting Company, partners with clients to accelerate their growth.  The company’s Growth Partnership Services, Growth Consulting and Career Best Practices empower clients to create a growth focused culture that generates, evaluates and implements effective growth strategies.  Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 40 offices on six continents.  For more information about Frost & Sullivan’s Growth Partnerships, visit

Global Crossing (NASDAQ: GLBC) is a leading global IP and Ethernet solutions provider with the world’s first integrated global IP-based network.  The company offers a full range of data, voice and collaboration services.  Global Crossing delivers an industry leading customer experience to approximately 40 percent of the Fortune 500, as well as to 700 carriers, mobile operators and ISPs.  It delivers converged IP services to more than 700 cities in more than 70 countries around the globe.

In Latin America, Global Crossing´s business has operations in Argentina, Brazil, Chile, Colombia, Ecuador, Panama, Peru, Mexico, Venezuela, the United States (Florida) and the Caribbean region.  In addition to its IP-based, fiber-optic network, Global Crossing’s regional infrastructure includes 15 metropolitan networks and 15 world-class data centers located in the main business centers of Latin America.

Please visit for more information about Global Crossing.

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