– Network reliability and customer care among key factors in selecting tw telecom’s leading voice, Internet and data solutions
– Connects Pioneer’s 16 locations with IP VPN and Business Ethernet solutions
ALBANY, N.Y. – October 27, 2010 – tw telecom, (NASDAQ:TWTC, news, filings) a leading
provider of managed voice, Internet and data networking solutions for businesses in Albany and throughout the U.S., today announced that Pioneer Bank has signed a multi-year agreement with the company to provide a suite of converged, IP VPN and Ethernet services for multiple applications requiring superior network reliability and customer care. Service will install at the bank’s 16 Capital Region locations in December.
“We found that tw telecom’s technical staff was focused on working with us to
design superior solutions,” said William Peterson, technology officer at Pioneer Bank. “The corporate culture was very customer-focused and the tw telecom team really demonstrated a commitment to helping us achieve our technology infrastructure goals. We are confident this new business relationship will be a great fit for us and are very pleased to partner with a provider that offered a great combination of dependability, scalability, and customer service at a competitive price.”
Pioneer Bank is using tw telecom converged IP VPN and Ethernet services for a
variety of applications including check imaging, Internet access, loan application processing and data replication, as well as to meet business continuity and disaster recovery requirements.
Founded more than 121 years ago in Troy, N.Y., Pioneer Bank is a full-service
financial institution offering banking products and services to consumers, businesses and not-for-profit organizations. As one of the very few locally headquartered banks serving the Capital Region, Pioneer provides expertise in all areas of banking through 16 branch centers in Albany, Rensselaer, Saratoga and Schenectady counties.
“For the last century, Pioneer Bank has built a reputation of rock-solid reliability for its customers and they needed a provider who shared their values,” said Daniel Maynard, vice president and general manager for tw telecom in Albany. “We were able to meet their needs with a converged service for voice and IP VPN, as well as other solutions designed specifically for their business.”
tw telecom connects more commercial buildings to its fiber network than any
other competitive communications provider. In fact, it has the third highest market share of retail Ethernet ports in service. With its own metro fiber networks and one of the ten most interconnected IP backbones in the world, tw telecom has the national capability, robust product portfolio and national/local customer care teams to support mission critical enterprise applications and to deliver the industry’s most sought after customer experience.
About Pioneer Bank
Founded in 1889 as Pioneer Building Loan and Savings Association of Troy, Pioneer Bank today offers individual and commercial banking services in the Capital Region of New York State. With a strong focus on customer and employee satisfaction, as well as best-in-class management practices, Pioneer Bank has grown to 16 branches and $659 million in deposits.
About tw telecom
tw telecom holdings inc., a unit of tw telecom inc., headquartered in Littleton, Colo., provides managed network services, specializing in converged services, Ethernet and transport data networking, Internet access, local and long distance voice, VoIP, VPN and security, to enterprise organizations and communications services companies throughout the U.S., and globally. As a leading provider of integrated and converged network solutions, tw telecom delivers customers overall economic value, quality, service, and improved business productivity. Please visit www.twtelecom.com for more information.