- XO’s Innovations Program Empowers IT Employees, Improves Efficiency and Customer Service Capabilities
Monarch Beach, CA, September 16, 2010 – XO Communications (OTCBB: XOHO), a leading nationwide provider of advanced communications services and solutions for businesses, enterprises, governments, carriers and service providers, today announced that it ranked 110 on this year’s InformationWeek 500, an annual listing of the nation’s most innovative users of business technology. This is the third consecutive year that XO was recognized for its business IT innovations.
XO garnered the recognition for its “XO Innovations Program,” which provides a forum for XO’s IT employees to share new ideas, programs and solutions to common issues. Employee-generated ideas are posted on an internal XO Innovations blog, where members of XO’s nationwide IT team can review and comment. The proposals with the most support are prototyped by IT employees and successful prototypes are transformed into production-ready applications and deployed company-wide.
“This program empowers XO’s IT employees to find solutions to problems they or their end-users encounter daily,” said Rob Geller, chief information officer for XO Communications. “Ideas originally introduced through the XO Innovation Program have resulted in increased employee efficiency, customer satisfaction and profitability.”
One idea implemented through the Innovations Program is The XO Lookup Tool. Designed specifically for XO’s trouble-repair agents, the XO Look Up Tool enables them to quickly access previous orders and repair tickets, while simultaneously handling urgent calls from customers. Another initiative that resulted from the XO Innovations Program is the automated order research tool. This tool enables an IT Troubleshooter to perform several queries across multiple back-office systems to gather a customer’s order attributes and status. The tool then presents a comprehensive summary thereby equipping the IT Troubleshooter to accelerate problem resolution.
“We will continue to leverage the XO Innovations Program to identify and implement new customer-focused programs and to help solidify XO’s position as a business IT Innovator,” Geller said.
“For 22 years, the InformationWeek 500 has honored the most innovative users of business technology,” said InformationWeek Editor In Chief Rob Preston. “As we start to emerge from the worst recession in decades, the IT focus is now on driving growth—new sources of revenue, new relationships with customers, even new business models. This year’s ranking placed special emphasis on those companies and business technology executives, like XO Communications, that are leading that charge.”
InformationWeek identifies and honors the nation’s most innovative users of information technology with its annual 500 listing and also tracks the technology, strategies, investments and administrative practices of America’s best-known companies. Top winners have included: CME Group, Conway, National Semiconductor, Kimberly-Clark, Hilton Hotels and Unum. The InformationWeek 500 rankings are unique among corporate rankings as it spotlights the power of innovation in information technology, rather than simply identifying the biggest IT spenders. Additional details on the InformationWeek 500 can be found online at www.informationweek.com/iw500/.
About XO Communications
XO Communications, a subsidiary of XO Holdings, Inc. (OTCBB: XOHO), is a leading nationwide provider of advanced broadband communications services and solutions for businesses, enterprises, government, carriers and service providers. Its customers include more than half of the Fortune 500, in addition to leading cable companies, carriers, content providers and mobile network operators. Utilizing its unique combination of high-capacity nationwide and metro networks and broadband wireless capabilities, XO offers customers a broad range of managed voice, data and IP services with proven performance, scalability and value in more than 75 metropolitan markets across the United States. For more information, visit www.xo.com.
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