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Press Release -- September 16th, 2010
Source: Frontier Communications
Tags: Video

Landline Telephone Payment Assistance Available for Qualifying Utah Households

Landlines Remain Important to Home Emergency Planning

STAMFORD, Conn., Sep 16, 2010 (BUSINESS WIRE) --

The Federal Communications Commission, the National Association of Regulatory Utility Commissioners and the National Association of State Utility Consumer Advocates have designated September 13-19, 2010 as "National Telephone Discount Lifeline Awareness Week."

The designation is an effort to raise awareness of landline telephone payment assistance available to qualifying low-income Utah residents as part of two federal support programs. These programs, "Lifeline Assistance" and "Link-Up," are available through Frontier Communications (NYSE:FTR, news, filings).

  • "Lifeline" is a plan that assists qualified low-income customers by providing a monthly credit on their telephone bill.
  • "Link-Up" is an assistance plan that helps qualified low-income customers pay for the installation of basic telephone service by reducing connection charges by 50 percent, or $30, whichever is less.

Another feature of the Lifeline program enables qualified applicants to avoid paying a service deposit if they voluntarily agree to have long-distance calling blocked from their telephone.

"This telephone assistance plan is available to qualifying Utah residents," said Becky Potts, State Vice President & General Manager. "Frontier wants to let low-income customers know about these programs, and encourage eligible customers to apply."

Utah residents whose income is at or below 135 percent of the Federal Poverty Guidelines are eligible for telephone assistance. Additionally, Utah residents who participate in one or more of the following programs are eligible for telephone assistance:

  • Medicaid,
  • Food Stamps,
  • Supplemental Security Income (SSI),
  • Federal Public Housing Assistance (Section 8),
  • Low-Income Home Energy Assistance Program (LIHEAP),
  • Temporary Assistance to Needy Families (TANF), or
  • The National School Lunch Program's Free Lunch Program.
  • Residents of the Navajo Reservation may also qualify if participating in one of the following programs:
    • Bureau of Indian Affairs General Assistance,
    • Tribally-Administered Temporary Assistance for Needy Families (TTANF), or
    • Head Start (if income eligibility criteria are met).

The following conditions are required for the Lifeline and Link-Up programs:

1) Telephone service must be listed in your name;
2) You cannot be listed as a dependent on another person's tax return; and
3) Telephone service must be in your primary residence (not a business or second home).

These two low-income telephone assistance plans are important for Utah residents and benefit the public by ensuring affordable access to telephone service for everyone. Eligible area residents are encouraged to submit their application and direct questions to Frontier Communications. To learn more about low-income telephone assistance plans specific to Utah, contact Frontier by visiting and clicking on "Discount Programs." Frontier can provide an application, or direct the customer to the appropriate state agency to facilitate the process.

According to Potts, "Lifeline and Link-Up are great ways to ensure that all Utah households can take advantage of the benefits of a landline phone. For example, E911 is a vital service offered via landline that cannot be fully duplicated using cell phones. Corded landline phones that do not require alternating current (AC) power for dial tone also work even when the power is out, a critical component of any home emergency plan." Potts notes, "Frontier offers a wide array of digital phone and wireless services, but when it comes to safety and security, many customers still rely on their landlines when it comes to power outages, 911 emergency calls, alarm monitoring services and call quality." Basic landline service also allows many consumers to choose a less expensive package of cell phone minutes, which helps the family budget.

About Frontier Communications

Frontier Communications Corporation (NYSE: FTR) offers voice, High-Speed Internet, satellite video, wireless Internet data access, data security solutions, bundled offerings, specialized bundles for small businesses and home offices, and advanced business communications Access Solutions for medium and large businesses in 27 states and with approximately 14,800 employees. Frontier is included in the S&P 500 Index and is the largest provider of communications services to rural America. More information is available at and

SOURCE: Frontier Communications Corporation

Frontier Communications
Stephanie Beasly, 916-691-5666
Communications Manager

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