Streamlines operations through Ciena’s multivendor managed service
LINTHICUM, Md., U.S.A and LONDON, UK — 09/14/2010
Ciena® Corporation (NASDAQ:CIEN, news, filings), the network specialist, today announced that Interoute, owner operator of Europe’s largest next generation network, has selected Ciena Specialist Services for end-to-end managed field services support across its pan-European network operations. The five year contract marks a high-note entry for Ciena into the multivendor managed field services area.
Interoute’s network connects more than 100 cities in 29 countries around the world, via 55,000 kilometres (35,000 miles) of lit fibre. The company has also built metropolitan area networks (MANs) in more than 20 European cities. The operator offers bandwidth, virtual private networks (VPNs), high-speed internet access and transit, communication, managed hosting and colocation services, as well as media streaming to business customers and service providers.
In order to streamline its operations and generate significant cost efficiencies, Interoute decided to consolidate its network maintenance by introducing – to the largest extent possible – a single supplier model. To accomplish this across seven countries in Europe where Interoute maintains Points of Presence (Austria, France, Germany, Italy, Spain, Switzerland, United Kingdom), the operator required a reliable services partner with an established and expansive footprint.
“We wanted a services framework that would provide a single management centre and reporting point, while also ensuring consistent SLAs across the whole of Europe – a true one-stop-shop for all our network maintenance needs,” said Andy Hudson, vice president of infrastructure engineering and field operations at Interoute. “The Ciena Specialist Services package has proven to be exactly what we were looking for, especially in terms of providing support across multiple manufacturers’ products.”
Signed for five years, the new contract significantly expands Ciena’s professional services’ presence at Interoute. As part of the deal, in addition to the spares management and maintenance services (for Ciena-manufactured products) already in place, Ciena will provide the operator with multivendor first line maintenance (FLM), effectively becoming its field service partner of choice in the selected countries. Delivering these services, Ciena’s professional services specialists will be aided by the company’s trusted partner Indigo Telecom Group, which specialises in the design, planning, build, supply, management and maintenance of telecommunications networks across the UK/Ireland and mainland Europe.
“In today’s challenging economic environment service providers need to look for new ways to reduce costs while maintaining a high level of customer service and support,” said John Baughn, vice president, service and operations support at Ciena EMEA. “As one of the most innovative and cost competitive service providers in the market today, Interoute constantly searches for new ways to do this without compromising quality. We were able to significantly reduce the service provider’s cost of operations by leveraging economies of scale and our expertise as the network specialist.”
Ciena Specialist Services is a comprehensive services practice designed to help service providers and enterprises maximize their network infrastructure investment to reduce costs, increase revenue, improve profitability, and accelerate time-to-market. Ciena’s services portfolio, tailored to offer customers the exact level of support to address their needs, works to provide the expertise that helps them best leverage their network assets. This includes optimizing network’s efficiency and performance, as well as helping reduce operating expenses through improved reliability, manageability, and optimal network operation. The Ciena Specialist Services comprise:
– Enablement Services Suite – which provides network operators with the essential knowledge and support resources to establish, operate, manage and maintain their network;
– Consulting Services Suite – leveraging Ciena’s professional expertise to specific customer needs and challenges to provide strategic analysis and customized recommendations;
– Premium Services Suite – which involve Ciena’s specialists functioning as virtual members of a network operator’s team to deliver critical network planning, operations and management functions.
Ciena is the network specialist. We collaborate with customers worldwide to unlock the strategic potential of their networks and fundamentally change the way they compete. With focused innovation, Ciena brings together the reliability and capacity of optical networking with the flexibility and economics of Ethernet, unified by a software suite that delivers the industry’s leading network automation. We routinely post recent news, financial results and other important announcements and information about Ciena on our website. For more information, visit http://www.ciena.com/.
About Indigo Telecom Group
Indigo is a specialist, pan-European IT and telecoms engineering and services company providing consultancy, installation, commissioning, maintenance and support services to network operators, carriers, and public and private sector organisations. Indigo has expertise in fixed-line telephony, cable TV, wired and wireless networking, satellite, mobile and radio sectors. Part of Team Telecom Group, Indigo was formed by the merging of Hutchison Communication Systems, Team Telecom and Redbridge Management Services. http://www.indigotelecomgroup.com.
Note to Investors
Forward-looking statements. This press release contains certain forward-looking statements based on current expectations, forecasts and assumptions that involve risks and uncertainties. These statements are based on information available to the Company as of the date hereof; and Ciena’s actual results could differ materially from those stated or implied, due to risks and uncertainties associated with its business, which include the risk factors disclosed in its Report on Form 10-Q, which Ciena filed with the Securities and Exchange Commission on September 8, 2010. Forward-looking statements include statements regarding Ciena’s expectations, beliefs, intentions or strategies regarding the future and can be identified by forward-looking words such as “anticipate,” “believe,” “could,” “estimate,” “expect,” “intend,” “may,” “should,” “will,” and “would” or similar words. Ciena assumes no obligation to update the information included in this press release, whether as a result of new information, future events or otherwise.
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