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Press Release -- July 28th, 2010
Source: TW Telecom
Tags: Ethernet, VoIP

FirstCall Network Selects tw telecom to Provide Advanced Voice, Data and Co-location Services

- Multi-year contract supports FirstCall's nationwide emergency notification alerts

BATON ROUGE, La., July 28 /PRNewswire-FirstCall/ -- tw telecom (NASDAQ:TWTC - News), a leading provider of managed voice, Internet and data networking solutions for businesses in Louisiana and throughout the U.S., today announced that national emergency alert notification provider FirstCall Network, Inc. has selected the company to provide advanced voice, data and co-location services.

"We evaluated a number of providers, but we were extremely impressed by tw telecom and its reputation for reliability, value and customer service," said Matt Teague, president, FirstCall. "Our business is growing rapidly, and we needed a communications partner that can adapt quickly to our evolving needs. tw telecom showed us they are that partner."

As part of the multi-year agreement with FirstCall, tw telecom will deliver co-location, Dedicated Internet Service, auto-reroute and digital voice services. The new services will allow FirstCall to more efficiently and effectively offer its emergency notification system to federal and state agencies, local municipalities, universities and businesses across the country.

"FirstCall provides a critical service to businesses and organizations across the country, and we are pleased that tw telecom will help FirstCall continue its remarkable level of service to the communities it serves," said Mike Nictakis, vice president and general manager for tw telecom in Baton Rouge. "We're also gratified that when FirstCall evaluated us against our competitors using metrics such as flexibility, reliability, network infrastructure and customer service, we came out on top."

tw telecom connects more commercial buildings to its fiber network than any other competitive communications provider.  In fact, it has the third highest market share of retail Ethernet ports in service. With its own metro fiber networks and one of the ten most interconnected IP backbones in the world, tw telecom has the national capability, robust product portfolio and national/local customer care teams to support mission critical enterprise applications and to deliver the industry's most sought after customer experience.

About tw telecom

tw telecom holdings inc., a unit of tw telecom inc., headquartered in Littleton, Colo., provides managed network services, specializing in Ethernet and transport data networking, Internet access, local and long distance voice, VoIP, VPN and security, to enterprise organizations and communications services companies throughout the U.S., and globally.  As a leading provider of integrated and converged network solutions, tw telecom delivers customers overall economic value, quality, service, and improved business productivity. Please visit www.twtelecom.com for more information.

About FirstCall Network

FirstCall Network, based in Baton Rouge, is a national emergency notification system (ENS) utilized by federal, state and local governments and agencies, universities and industry. The First Call notification system is designed to protect lives and property in emergencies such as hurricanes, wildfires, floods and chemical releases. FirstCall's ENS delivers critical messages through landline phones, cell phones, text messaging devices, email, pagers, PC screens and digital signage. FirstCall has provided nationally recognized high-speed emergency notifications for more than 10 years. FirstCall is the only emergency notification company with a director who is certified by both FEMA and IAEM, and has 20 years of experience in emergency management.

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