PR Archives:  LatestBy Company By Date

Press Release -- June 17th, 2010
Source: Level 3 Communications
Tags: Content Delivery, Exchange, Metro Fiber, VoIP

Level 3 Offers Enhanced End-to-End Service Level Agreements

Improved Service Level Agreements Provide Customers with Comprehensive Performance Guarantee

BROOMFIELD, Colo., June 17, 2010

Level 3 Communications, Inc. (NYSE:LVLT, news, filings) today announced that the company is now offering its enterprise customers enhanced end-to-end service level agreements (SLAs) that simplify the contract process and provide a more complete performance guarantee.

With various fiber-optic network segments often operated by multiple carriers, customers are typically required to have multiple single product SLAs that provide no guarantee for overall service performance. Level 3’s enhanced SLAs, however, now offer enterprise customers comprehensive assurance on the performance of products and services.

“With telecommunications companies increasingly consolidating services, it is even more important to focus on customer satisfaction in order to offer a competitive advantage,” said Roopashree Honnachari, senior industry analyst for Frost & Sullivan. “Level 3’s new comprehensive agreement structure highlights their awareness of this industry trend and competitive differentiator.”

“We have seen strong customer demand for simpler end-to-end service level agreements, and this new initiative enables us to provide a complete solution to meet this demand,” said Jeff Tench, president of Business Markets for Level 3. “We are committed to offering a premium standard of service, and these new end-to-end agreements illustrate the confidence we have in keeping our customers’ crucial communication services running reliably.”

With approximately 54,000 long-haul fiber route miles and 27,000 metro fiber miles spanning 190 markets in 22 countries, Level 3 offers a comprehensive portfolio of telecommunications services, including voice over internet protocol (VoIP), transport, data, collocation, and content delivery.

For more information on Level 3’s advanced network and service offerings, visit

About Level 3 Communications
Level 3 Communications, Inc. (NASDAQ: LVLT) is a leading international provider of fiber-based communications services. Enterprise, content, wholesale and government customers rely on Level 3 to deliver services with an industry-leading combination of scalability and value over an end-to-end fiber network. Level 3 offers a portfolio of metro and long-haul services, including transport, data, Internet, content delivery and voice. For more information, visit

© Level 3 Communications, LLC. All Rights Reserved. Level 3, Level 3 Communications and the Level 3 Communications Logo are either registered service marks or service marks of Level 3 Communications, LLC and/or one of its Affiliates in the United States and/or other countries. Level 3 services are provided by wholly owned subsidiaries of Level 3 Communications, Inc. Any other service names, product names, company names or logos included herein are the trademarks or service marks of their respective owners.

Forward-Looking Statement
Some of the statements made in this press release are forward looking in nature. These statements are based on management’s current expectations or beliefs. These forward looking statements are not a guarantee of performance and are subject to a number of uncertainties and other factors, many of which are outside Level 3’s control, which could cause actual events to differ materially from those expressed or implied by the statements. The most important factors that could prevent Level 3 from achieving its stated goals include, but are not limited to, the current uncertainty in the global financial markets and the global economy; disruptions in the financial markets that could affect Level 3’s ability to obtain additional financing; as well as the company’s ability to: increase and maintain the volume of traffic on the network; successfully integrate acquisitions; develop effective business support systems; defend intellectual property and proprietary rights; manage system and network failures or disruptions; develop new services that meet customer demands and generate acceptable margins; adapt to rapid technological changes that lead to further competition; attract and retain qualified management and other personnel; and meet all of the terms and conditions of debt obligations. Additional information concerning these and other important factors can be found within Level 3’s filings with the Securities and Exchange Commission. Statements in this press release should be evaluated in light of these important factors. Level 3 is under no obligation to, and expressly disclaims any such obligation to, update or alter its forward-looking statements, whether as a result of new information, future events, or otherwise.

Contact Information
Media: Investors:
Jon Paul McLeary Mark Stoutenberg
720-888-3244 720-888-2518

PR Archives: Latest, By Company, By Date