Company Recognized for Outstanding Performance and Innovation by Association of Support Professionals
SUNNYVALE, Calif., June 8, 2010 — Juniper Networks, Inc. (NASDAQ:JNPR, news, filings) today announced that its Global Customer Support Web site, the Customer Support Center (CSC) has been recognized for a fifth consecutive year by the Association of Support Professionals (ASP) as one of the Ten Best Web Support Sites of 2010, a prestigious award showcasing excellence in online service and support. Juniper was also named to the ASP’s Web Support Hall of Fame in 2009, which honors sites that have been named among the “Ten Best” for at least four years.
The award winners were selected by a panel of judges with expertise in Web support design and implementation, using a scoring system based on 25 separate performance criteria. The evaluation process considers overall usability, design, and navigation; knowledgebase and search implementation; interactive features; customer experience; and how companies addressed a major site development challenge. The ten winning sites will be profiled in a book called “The Ten Best Web Support Sites of 2010,” to be published by the ASP in June 2010.
“There’s clearly no sense of complacency at Juniper,” said ASP executive director Jeffrey Tarter. “The company continues to invest serious resources and creative energy into their web support site, constantly finding new challenges to overcome.” Juniper becomes the first and only company ever to earn five consecutive ASP Awards—an unprecedented industry accomplishment. No other networking company has ever earned more than two consecutive awards.
“Our CSC web support site handles almost two million individual requests for assistance every year,” said Brad Kashani, Senior Vice President, Worldwide Customer Services. “For each and every one of those online support sessions, our desire is to enable our customers and partners to find the support information, answers, and tools that they need, the first time with an experience that is every bit as satisfying as if they called our technical assistance center. It’s an honor to have the ASP recognize our work for an unprecedented fifth consecutive time in 2010. Any time that you are the first in the industry to accomplish something of this significance, it validates and differentiates your company’s commitment and track record of customer success and satisfaction—and that is especially rewarding.”
The Juniper Networks Customer Support Center (CSC) is a component of Juniper Networks J-Care Technical Services and provides robust self-support tools, technical documentation, and other valuable information to aid customers of all sizes in proactively preventing problems and optimizing network operations. Juniper’s comprehensive and award-winning J-Care Technical Services combines traditional support with the power of automation and personalized service. Juniper also offers a variety of consulting, installation and configuration services as well as education and training programs. Learn more at http://www.juniper.net/us/en/products-services/.
About the Association of Support Professionals
The Association of Support Professionals is an international membership organization for customer support managers and professionals. In addition to its annual “Ten Best” awards, the ASP publishes research reports on a wide range of support topics, including support compensation, services marketing, and fee-based support. For more information, visit www.asponline.com.
About Juniper Networks
From devices to data centers, from consumers to the cloud, Juniper Networks delivers innovative software, silicon and systems that transform the experience and economics of networking. The company serves more than 30,000 customers and partners worldwide, and generated more than $3 billion in revenue over the last year. Additional information can be found at www.juniper.net.
Juniper Networks and Junos are registered trademarks of Juniper Networks, Inc. in the United States and other countries. The Juniper Networks and Junos logos are trademarks of Juniper Networks, Inc. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners.