New global solutions operations center provides 24x7x365 support to rapidly expanding customer-base in Asia-Pacific
Jersey City, N.J., – June 29, 2010 – IPC Systems, Inc., a leading provider of indispensable trading communications solutions to the world’s top financial services firms and global enterprises, today announced the launch of a new Global Solutions Operation Center (GSOC) in Singapore. The IPC GSOC is a customer care and service center that supports IPC’s integrated trading services and products around the clock and around the world.
The new Singapore-based GSOC is centrally situated in Asia-Pacific, providing easy access for all IPC customers in the region to report faults and request support. Working in tandem with the GSOC centers in New York and London, as well as IPC’s Network Operations Centers, the GSOC provides proactive monitoring, fault handling and escalation management providing immediate and consistent troubleshooting and fault resolution for IPC’s suite of trading communication products.
The new Singapore GSOC is staffed with multilingual service professionals and engineers to quickly help solve issues and efficiently communicate with local customers.
“We are delighted to announce a new GSOC in Singapore to service the growth in voice and electronic trading in the region, said David Dodd, managing director, IPC Asia-Pacific. “Customer service is the foundation of IPC; therefore our service is designed to support evolving global financial markets. IPC is committed to providing hands-on local customer care to financial firms new to the region and existing customers expanding trading operations.”
The new Singapore-based GSOC is part of a multi-year strategic investment program in the Asia-Pacific region that includes network architecture, service enhancements, strategic partnerships and additional resources and skills to facilitate growth in the region. The Singapore GSOC will provide service to meet the high standards of local financial services firms and provide off-hours support to North America and EMEA as part of IPC’s 24x7x365 service commitment.
IPC’s solutions are designed specifically for the trading environment to help traders manage communications, workflow and to organize and process information critical to decision-making.
IPC’s GSOC is an integral component of a global service organization that includes tiered field engineering and centralized technical support focused on reducing operational risk and enhancing the trading experience.
IPC is a leading provider of indispensable financial trading communications solutions to the world’s top financial services firms and global enterprises. With 35 years of expertise and innovation, IPC provides its customers with global systems and solutions, as well as a suite of products and enhanced services that includes advanced Voice-over-IP technology and integrated network and 24x7x365 management services in more than 60 countries. Based in Jersey City, N.J., IPC has approximately 900 employees throughout the Americas, Europe and Asia-Pacific regions. For more information, visit www.ipc.com.
IPC Systems, Inc.
Ruder Finn for IPC