Deltacom Enables Enhanced Customer Service and Improved Operational Efficiencies for Edgewater Beach and Golf Resort
Huntsville, Ala., May 3, 2010 – ITC^DeltaCom, Inc. (OTC: ITCD.OB), a leading provider of integrated communications services to customers in the southeastern United States, today announced it has implemented a comprehensive solution to provide enhanced communications equipment and applications for Edgewater Beach & Golf Resort, a property of The Resort Collection of Panama City Beach in Florida.
“We needed to enhance our communications technology to improve customer service and more efficiently serve our guests,” said April Holley, Director of Information Technology, The Resort Collection of Panama City Beach. “I was impressed by the way Deltacom treated our business like a partner, taking the initiative to fully understand our operations and developing a solution that delivers immediate benefits with the capability to grow as our future communications strategies unfold. As importantly, they delivered the solution rapidly, ensuring the system was operational before Spring break vacationers arrived.”
Deltacom provided new Private Branch Exchange (PBX) equipment to support two of the five Resort Collection properties, including Edgewater Beach & Golf Resort and its championship golf course Hombre Golf Club. Hospitality features that integrate with the Resort’s property management system and enhanced contact center call routing and screen pop applications were deployed to streamline reservations and guest assistance and improve operational efficiencies. Additionally, the solution offers enhanced response capabilities through C911 security features and supports the Resort’s Green initiative with reduced power requirements and a paperless desktop fax application.
“Deltacom is pleased to have provided the system that is efficiently moving Edgewater Beach & Golf Resort’s communications infrastructure into the future,” said Skip Hinshaw, Deltacom’s Vice President of System Sales. “Through creative collaboration, we developed a comprehensive equipment solution, including market leading applications, that improve the Resort’s communications efficiency, allowing them to provide better customer service and support continued growth for years to come.”
The solution integrates with existing analog handsets, alleviating costly replacement of guest room phones, and includes new Liquid Crystal Display (LCD) touch screen color terminals in several facilities, including the Resort’s conference center. The LCD terminals allow guests to communicate more efficiently with the catering department and front desk, check travel status and weather conditions, and access other Internet-based applications.
The administrative benefits of Deltacom’s solution include the ability for the Resort Collection’s Information Technology staff to centrally manage their communications infrastructure, easily leverage the solution for its other facilities in the future and take advantage of enhanced reporting capabilities. The reporting enables rigorous call management to reduce overflow contact center outsourcing costs. Further, Edgewater’s billing department benefits from enhanced call detail for guest billing.
ABOUT ITC^DELTACOM, INC.
ITC^DeltaCom, Inc., headquartered in Huntsville, Alabama, provides, through its operating subsidiaries, integrated telecommunications and technology services to businesses and other communications providers in the southeastern United States. ITC^DeltaCom has a fiber optic network spanning approximately 12,161 route miles, and offers a comprehensive suite of voice and data communications services, including local, long distance, broadband data, Internet connectivity, wireless voice and data services, and customer premise equipment. ITC^DeltaCom is one of the largest competitive telecommunications providers in its primary eight-state region. For more information, visit ITC^DeltaCom’s web site at www.deltacom.com.
ABOUT THE RESORT COLLECTION:
The Resort Collection of Panama City Beach includes the family-friendly Edgewater Beach & Golf Resort, the intimate Majestic Beach Resort, the new luxuriously appointed Emerald Beach Resort, the relaxing Long Beach Resort, the exclusive En Soleil, and the distinctive Marina Landing – all properties are managed by The Edgewater Beach Resort Management, Inc. They boast more than 1,500 full-service suites and villas, 90,000 square-feet of indoor and outdoor meeting space, 14 Plexicushion tennis courts, 21 luxurious pools and offer 36 holes of championship golf, including the Hombre Golf Club on Florida’s upper Gulf Coast. For information on The Resort Collection of Panama City Beach, call 866.203.1164 or visit www.resortspcbeach.com.
Richard E. Fish
Chief Financial Officer, Deltacom
Director Corporate Communications, Deltacom