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Press Release -- April 20th, 2010
Source: Optimum Lightpath
Tags: Ethernet, Video

Optimum Lightpath’s Exemplary Customer Service Commended For 12th Consecutive Year By New York State Public Service Commission

Customers Benefit As Optimum Lightpath Is Recognized Again For Its Strong Focus On Customer Service

JERICHO, NY, April 20, 2010 – Optimum Lightpath® a market leader in Ethernet-based communication solutions for New York metropolitan area businesses, today announced that it has been awarded for the 12th consecutive year the New York State Public Service Commission (PSC) Commendation for Excellent Service. The New York State PSC commendation recognizes telecommunications providers that consistently provide the highest levels of service and quality to customers in New York State.

Optimum Lightpath has been commended by the PSC every year that it has been reviewed by the Commission. Customers across a number of vertical sectors in Optimum Lightpaths smart community, including education, government, finance and healthcare, are taking advantage of cost effective, flexible, high-speed metro Ethernet services backed by outstanding customer service that helps to make these smart businesses brilliant.

Customer Excellence

Optimum Lightpath’s investment in its all fiber-based infrastructure has uniquely positioned the company to meet the distinct demands of mid-size to very large enterprise customers throughout the New York metro area. Now in its fifth year of delivering industry-leading metro Ethernet services, Optimum Lightpath’s more than 3,900 route miles connecting more than 3,800 buildings empower the company to deliver the award-winning customer service that its customers have come to expect.

“Optimum Lightpath continues to remain ahead of the curve with cost-effective, cutting edge Ethernet-based services that are helping to transform the way our customers do business,” said Dave Pistacchio, President of Optimum Lightpath. “From meeting our installation commitments and responsive customer service to competitive, flat-rate pricing and guaranteed levels of service, Optimum Lightpath strives to deliver the best telecommunications experience available in the NY metro area. We are honored to be recognized once again by the New York PSC and believe that our customers stand as the ultimate beneficiaries of our commendation.”

Innovation That Drives Business Results

Optimum Lightpath drives innovation through its products and services, bringing the latest advances in technology to vertical sectors where the flexibility of the network is critical to continued business success. Examples of Optimum Lightpaths innovative approach include a solution designed specifically to meet the needs of the healthcare vertical, Interactive Patient Care, a breakthrough that application transforms bedside TVs into an interactive portal that actively engages patients and their families in the care process, leading to better clinical outcomes. From a network perspective, the company is meeting ever-increasing bandwidth demands with its recently announced 40 gigabit Optical Transport Service.

The annual New York PSC commendation recognizes excellent customer service based on providers performance in relation to service quality standards established by the Commission. The criteria used to grant a commendation for excellent service included an evaluation of customer trouble report rates and are based on the low number of consumer complaints received by the Commission.

About Optimum Lightpath
Optimum Lightpath, a division of Cablevision Systems Corporation (NYSE:CVC, news, filings), is an industry leader in providing advanced Ethernet-based data, Internet, voice, video transport solutions and managed services to businesses across the New York, New Jersey and Connecticut metropolitan area. Optimum Lightpath’s Network is a highly reliable, resilient and scalable fiber-to-the-business-premises network extending more than 3,900 route miles and is connected to more than 3,800 buildings. Exclusively focused on meeting customer needs in the world’s largest business market for 20 years, Optimum Lightpath has been continually recognized for its high level of customer service. For 11 straight years, the New York State Public Service Commission has given Optimum Lightpath its Commendation of Excellence. Optimum Lightpath has received many industry awards for innovation and leadership. For more information, visit

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Media Contacts:

Charlstie Laytin

Brian Baumley

BLB Communications for Optimum Lightpath

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