- ATLANTIC-ACM Selects XO as Leader in Customer Service, Quality and Value of Data Services
HERNDON, VA – March 24, 2010 – XO Communications (OTCBB: XOHO) today announced that ATLANTIC-ACM, a telecommunications research consultancy and benchmarking firm, has awarded XO six Wholesale Carrier Excellence Awards – more than any other service provider.
The awards, presented last week at the CompTel PLUS Spring 2010 Convention & Expo in Nashville, reflect the results of the 2010 edition of ATLANTIC-ACM’s U.S. Long Haul Wholesale Carrier Report Card – the industry’s principal customer satisfaction benchmarking study based on more than 1,000 individual carrier evaluations by their wholesale customers.
XO, a leading provider of wholesale nationwide and metro voice, data and IP services, won awards in the following categories:
- Sales Representatives (knowledge, credibility, integrity, responsiveness and consultative ability)
- Provisioning (installation and timeliness)
- Billing (accuracy, dispute resolution, flexibility and timeliness)
- Customer Service (responsiveness, expertise, problem resolution, efficiency)
- Quality and Value of Data Services
- Voice and Data Product Price
“We’re very pleased that XO is being recognized with wholesale excellence awards for the quality and value of our data services product portfolio,” said Ernie Ortega, president of XO Carrier Services. “However, we are especially proud of the awards for our sales representatives, provisioning, billing and customer service, all a testament of our ongoing commitment to provide a consistently positive customer experience.”
About XO Communications
XO Communications, a subsidiary of XO Holdings, Inc. (OTCBB: XOHO), is a leading nationwide provider of advanced communications services and solutions for businesses, enterprises, government, carriers and service providers. Its customers include more than half of the Fortune 500, in addition to leading cable companies, carriers, content providers and mobile network operators. Utilizing its unique combination of high-capacity nationwide and metro networks and broadband wireless capabilities, XO offers customers a broad range of managed voice, data and IP services with proven performance, scalability and value in more than 75 metropolitan markets across the United States. For more information, visit www.xo.com.
Media Contacts
Monica Heckman
Reputation Partners (for XO Communications)
312-819-5720
monica@reputationpartners.com
Lynn Sheka
Reputation Partners (for XO Communications)
312-447-2575
lynn@reputationpartners.com
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