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Press Release -- February 11th, 2010
Source: Sonus Networks
Tags: Equipment, Expansion

inContact Selects Sonus Networks For IP Network Expansion To Support Growth In Software-As-A-Service Offering


The Market Leader In On-demand Call Center Software Chooses Sonus Network Border Switch For Access Session Border Control And SIP Trunking Interconnect

WESTFORD, MA, February 11, 2010 –Sonus Networks Inc., (NASDAQ:SONS, news, filings), providing network transformation through IP communications technology, today announced that inContact, the market leader in on-demand call center software and call center agent optimization tools, has chosen Sonus to expand its IP voice network and secure SIP trunking to IP-PBXs. The Sonus solution will offer scalable border security for IP connectivity as well as leverage the Sonus platform’s centralized routing and diverse media support to better manage the growing amount of traffic that crosses the inContact network.

inContact is a cloud-based application provider that eliminates the need to install complex and expensive contact center software and hardware on the customer premise. Instead, customers use their feature rich contact center platform in the cloud from inContact. This enables customers to pay only for the services they use and have the ability to scale the solution to meet changing demand. inContact is deploying the Sonus next generation components that will centrally manage policy, routing and security on the inContact network. This will set the stage for inContact’s global network expansion.

Supported by the Sonus Networks Global Services team, inContact will implement a network project that will reduce their investment in existing IP network solutions, consolidating future investment around the Sonus solution. inContact will be able to maximize its investment in existing infrastructure, while providing seamless migration to the Sonus IP based network.

“We made a strategic decision to expand our SIP capabilities to position ourselves for the market opportunity,” commented Scott Welch, chief operating officer of inContact. “We wanted to better support SIP trunking and still have the ability to support traditional TDM connections, while reducing the number of equipment vendors in our network to gain greater efficiency in management and interoperability. During our rigorous selection process, we were impressed by the efficiencies gained by Sonus’ ability to provide session border control and media gateway capabilities on the same element. The Sonus solution, which can manage IP and TDM traffic across the same network, combined with the SIP interoperability made Sonus the right choice to provide leading service to our customers.”

“inContact is offering a new way for call centers to increase their efficiency and productivity, providing not only carrier class connectivity but the tools required for highly efficient call center agents,” commented Mohammed Shanableh, vice president, worldwide sales for Sonus Networks. “By growing its SIP capabilities with Sonus, inContact will be able to offer new enhanced and revenue generating services to its growing customer base and continue to innovate ahead of the competition.”

inContact will deploy the Sonus GSX9000™ Media Gateway, the Sonus PSX™ Call Routing and Policy Server, the Sonus Insight™ Element Management System and the Sonus Network Border Switch (NBS) for enhanced border security, media transcoding and advanced IP peering capabilities.

About inContact
inContact, Inc. (NASDAQ: SAAS) provides the market leading on-demand customer call center software platform, inContact, to approximately 650 call centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class call center software platform. Companies with call centers of all sizes have turned to inContact to address their contact handling needs as well as to manage and improve their agent workforces. The inContact platform has grown from a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI) and Interactive Voice Response (IVR) with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. Because the inContact platform is delivered via a Software-as-a-Service (SaaS) model, customers can realize significant cost savings and flexibility compared to premises-based alternatives. Learn more about inContact’s call center software solutions at

About Sonus Networks
Sonus Networks Inc., providing network transformation through IP communications technology, is leading the evolution of communications networks to support the multi-device demands of today’s digital lifestyle. Sonus solutions and services enable fixed, mobile and cable operators to gain session awareness and deliver multi-media capabilities essential to adding value and expanding their customer and subscriber base. Through standards based interoperable solutions and services, Sonus extends the investments made in traditional networks by enabling operators to seamlessly migrate to next generation technology and deliver the secure, reliable, scalable and cost-effective network needed to grow their business. For more information visit

This release may contain forward-looking statements regarding future events that involve risks and uncertainties. Readers are cautioned that these forward-looking statements are only predictions and may differ materially from actual future events or results. Readers are referred to Item 1A “Risk Factors” of our Annual Report on Form 10-K for the year ended December 31, 2008 and all subsequent Quarterly Reports on Form 10-Q, which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements. Risk factors include among others: the Company’s ability to align its cost structure with market conditions, the impact of material weaknesses in our disclosure controls and procedures and our internal control over financial reporting on our ability to report our financial results timely and accurately; the unpredictability of our quarterly financial results; risks and uncertainties associated with the Company’s restatement of its historical stock option granting practices and accounting including regulatory actions; actions that may be taken by significant shareholders; risks associated with our international expansion; and the impact the current global financial market conditions may have on the telecommunications industry. Any forward-looking statements represent Sonus’ views only as of today and should not be relied upon as representing Sonus’ views as of any subsequent date. While Sonus may elect to update forward- looking statements at some point, Sonus specifically disclaims any obligation to do so, except as required by law.

Sonus is a registered trademark of Sonus Networks, Inc. All other company and product names may be trademarks of the respective companies with which they are associated.

For more information, please contact:
Lucy Millington

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