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Press Release -- January 19th, 2010
Source: Global Crossing
Tags: Ethernet, MPLS, Video

AeroMexico Streamlines its Operations with Global Crossing


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FLORHAM PARK, N.J., Jan. 19 /PRNewswire-FirstCall/ — Global Crossing (NASDAQ: GLBC), a leading global IP solutions provider, today announced that it is helping AeroMexico, the global airline of Mexico and Latin America, improve the efficiency and effectiveness of its business by providing the airline with a full suite of data and voice services to support more than 30 of its locations worldwide. AeroMexico, which has signed a three-year contract with Global Crossing, chose the company over its incumbent provider of 11 years.

AeroMexico will use Global Crossing’s Multi Protocol Label Switching (MPLS) connectivity and Dedicated Internet Access (DIA) to connect 22 United States locations, including Chicago, Miami, Houston, Las Vegas, Los Angeles and San Diego, and eight international locations, including Brazil, Chile, France, Mexico City, Peru, and Spain. Global Crossing’s managed IP services will enhance the airline’s entire operations globally, including its in-flight scheduling and baggage systems. Global Crossing’s toll-free and long-distance services will support the airline’s reservation systems and enhance its call center operations.

“Since implementing Global Crossing’s converged IP services several months ago, we’ve already improved services to our customers and have seen cost savings of more than 40 percent annually on our telecommunications expenses,” said Jaime Pocasangre, chief information officer at AeroMexico. “By migrating our international operations to Global Crossing services, we’re significantly enhancing the efficiency of our business and the quality of the customer experience we deliver.”

“We’re proud that AeroMexico has chosen Global Crossing’s converged and managed IP services to help streamline its operations,” said Neil Barua, Global Crossing’s managing director for North America. “We appreciate the opportunity to bring them enhanced services and look forward to providing them with additional capabilities as their business evolves.”

“Having AeroMexico as one of Global Crossing’s customers is a great distinction and opportunity to demonstrate our ability to provide top-notch services to one of the leading airlines in the region,” said Hector Alonso, Global Crossing’s managing director for Latin America. “By connecting their various locations while at the same time making their business more efficient we are continuing to demonstrate our ability to service and expand into the airline industry.”

Global Crossing Converged IP Services enable high-quality any-to-any connectivity. The service consistently delivers essential levels of latency, jitter and packet loss to ensure the successful concurrent handling of multiple types of traffic, especially voice and video. It is backed by comprehensive service-level agreements (SLAs) covering the overall performance of the service, and online access to real-time and historical service-performance reports.

Global Crossing is a Tier 1 global Internet provider, and its DIA service offers connectivity to all domains worldwide, optimizing traffic routing. Global Crossing’s global, fully meshed IP Multi-Protocol Label Switching (MPLS) network provides unrivaled reach with state-of-the-art flexibility and availability.

Global Crossing is recognized as an experienced, leading provider of seamless, reliable, quality communication services around the world and its commitment to delivering on customer expectations is second to none. Its Managed Network Services are available in more than 60 countries. The service provides end-to-end data management services for Global Crossing transport services, such as Managed IP Virtual Private Network (VPN) and Managed DIA.

Global Crossing’s Service Delivery team manages the end-to-end implementation plan, working with customers to ensure on-time service delivery. In addition, a Customer Service Management team provides access to a single point of contact for life-cycle service needs. MNS is supported by Global Crossing’s customer portal, uCommand┬«, which directly provides 24×7 online access to provision, troubleshoot, control, monitor, support, and manage the service.

End-to-end management includes support for industry-leading Service Level Agreements for service availability and mean time to respond.


AeroMexico and its subsidiary, AeroMexico Connect, currently operate more than 600 daily flights through the airline’s new Terminal 2 at its Mexico City International Airport hub to 40 destinations in Mexico, 16 U.S. locations in 11 states, as well as major cities that include Tokyo, Paris and Buenos Aires in 12 other countries worldwide. U.S. cities served are Los Angeles, Ontario (Ca.), San Diego, San Francisco, Las Vegas, Denver, Phoenix, Albuquerque, Seattle-Tacoma, Houston, San Antonio, Atlanta, Chicago, New York City, Orlando and Miami; as well as Toronto and Montreal in Canada. AeroMexico Vacations provides customized vacation travel packages. The airline also offers connecting service to other international destinations through its SkyTeam global airline alliance with nine full member carriers and two associate carriers.

AeroMexico has been recognized for its award-winning style of personalized in-flight service, one of the world’s best on-time flight records, the highest safety and quality standards ratings, outstanding reliability and baggage handling performance, and exceptional value based on its competitive fares and superior service. Additional information is available at or 1-800-237-6639.


Global Crossing (NASDAQ: GLBC) is a leading global IP and Ethernet solutions provider with the world’s first integrated global IP-based network. The company offers a full range of data, voice and collaboration services. Global Crossing delivers an industry leading customer experience to approximately 40 percent of the Fortune 500, as well as to 700 carriers, mobile operators and ISPs. It delivers converged IP services to more than 700 cities in more than 70 countries around the globe.

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    Press Contacts
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    + 1 973 937 0417

    Jennifer Campbell
    + 44-1256732663

    Paula Vivo
    Latin America
    + 55 11 3957 2424

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    Mark Gottlieb
    + 1 800 836 0342

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