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Telkomsel deploys Ericsson OSS software solutions to enhance service quality
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Consolidates network operations center (NOC) with end-to-end visibility and control over geographically-distributed network
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Deal extends Ericsson and Telkomsel’s longstanding relationship, covering a broad range of network hardware, software and consulting services
Ericsson (NASDAQ:ERIC, news, filings) today announced that it has been selected by Telkomsel for a comprehensive OSS transformation that will help the operator meet new customer demands and efficiently manage rapid network growth. Telkomsel, the largest mobile operator in Indonesia, will deploy a broad range of Ericsson software solutions to deliver premium service quality.
Paulus Djatmiko, Vice President Network Operation Management, Telkomsel, says: “As we grow our network to address fast-evolving mobile trends and capture new opportunities, it is imperative that we move with speed and efficiency. Our latest work with Ericsson ensures that as we expand, we remain nimble with the support of solutions that give us the best flexibility and control in delivering the excellent service our customers expect.”
Ericsson’s Consulting and Systems Integration plays a key role in the transformation planning and consolidation of Telkomsel’s network operations center. Ericsson also provides the latest OSS solutions for fault and configuration management, service fulfillment and service quality management. Ericsson Granite Inventory, Ericsson Discovery and Reconciliation and Ericsson Experience Manager replace the legacy solutions previously used by Telkomsel.
Elisabetta Romano, Vice President and Head of OSS and Service Enablement, Business Unit Support Solutions, Ericsson, says: “Telkomsel is squarely focused on achieving the agility it needs to take a major leap forward, all in the name of better service quality and improved customer experiences. We are proud to further strengthen our longstanding relationship and serve as a key partner for Telkomsel through this transformation.”
As a result of the project, Telkomsel will be able to consolidate its network operations center with end-to-end visibility and control over a complex and geographically-distributed network. This includes measurement of operational performance and efficiency, and increased network availability through efficient incident, problem and change management.
Ericsson at Mobile World Congress 2015
During Mobile World Congress 2015 in Barcelona, Spain, Ericsson is showing world-leading technology, service capabilities, and innovations. The Networked Society is transforming entire industries. ICT tools have become fundamental everyday resources for businesses, people and society. We lead the way with software, services, and hardware solutions that drive development in mobility, broadband and cloud, creating the foundation for new eco-systems, and transformation across industries. The change that transformation brings is in the hands of everyone. That is why we at Mobile World Congress this year will talk about how we enable change-makers in the Networked Society.
You can find us at MWC in Hall 2, Stand 2N60. Follow us during the event using @Ericsson and join the discussion using #MWC15. Insights from our experts and Networked Society evangelists are also published on our blog during the event.
NOTES TO EDITORS
Download high-resolution photos and broadcast-quality video at www.ericsson.com/press
Ericsson is the driving force behind the Networked Society – a world leader in communications technology and services. Our long-term relationships with every major telecom operator in the world allow people, business and society to fulfill their potential and create a more sustainable future.
Our services, software and infrastructure – especially in mobility, broadband and the cloud – are enabling the telecom industry and other sectors to do better business, increase efficiency, improve the user experience and capture new opportunities.
With approximately 115,000 professionals and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. Forty percent of the world’s mobile traffic is carried over Ericsson networks. And our investments in research and development ensure that our solutions – and our customers – stay in front.
Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.
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