Optimum Lightpath Delivers Ethernet-Based Services With High Reliability, Value And Performance In Customer First Approach That Sets It Apart From The Competition.
JERICHO, NY, April 13, 2011 – Optimum Lightpath®, a market leader in Ethernet-based communication solutions for New York metropolitan area businesses, today announced that it has been awarded New York State Public Service Commission Commendation for Excellent Service for the 13th consecutive year. The Commission commendation recognizes telecommunications providers that consistently provide the highest levels of service and quality to customers in New York State.
Optimum Lightpath has been commended by the Commission every year that it has been reviewed. Customers across a number of vertical sectors in Optimum Lightpath’s smart community, including education, government, finance, healthcare, and media and entertainment, are taking advantage of cost-effective, flexible, high-speed metro Ethernet services backed by outstanding customer service that helps to transform the way they work every day.
Delivering Leading Service
Optimum Lightpath’s continued investment in its 100% fiber network and ability to deliver on the distinct needs of the many different types of customers it serves has positioned the company as a leader in its market. Today, the company’s network spans more than 4,400 route miles connecting more than 4,500 fiber-lit buildings, putting companies throughout the NY metro area in position to take control of their telecommunications services, cut costs and do more.
“13 consecutive years receiving the highest honor for excellent service given by the New York State Public Service Commission is a significant accomplishment that speaks to our continued network, customer service and product portfolio investments,” said Dave Pistacchio, President of Optimum Lightpath. “Optimum Lightpath does not take this recognition for granted and continues to work constantly to better understand and serve the needs of the broad range of mid-market and enterprise customers that it serves. We remain focused on delivering the cost-effective, innovative, Ethernet-based services that our customers need to be successful, along with the excellent service they’ve come to expect.”
Paying Attention To Unique Market Needs
Optimum Lightpath stands out from the competition by listening extensively to the unique needs of its customers. The result has been an increasingly broad and innovative service lineup that aligns with what its customers need to be successful. Whether providing the high-performing, value-based Internet Voice Bundle for the mid-market, its Education Services Suite for schools, low latency and 40 gigabit OTS for financial firms or Interactive Patient Care for hospitals, Optimum Lightpath consistently addresses market needs with the services that count.
The annual Commission commendation recognizes excellent service based on providers’ performance in relation to service quality standards it has established. The criteria used to grant a commendation for excellent service included an evaluation of customer trouble report rates and are based on the low number of consumer complaints received by the Commission.
About Optimum Lightpath
Optimum Lightpath, a division of Cablevision Systems Corporation (NYSE:CVC, news, filings), is an industry leader in providing advanced Ethernet-based data, Internet, voice, video transport solutions and managed services to businesses across the New York metropolitan area. Optimum Lightpath’s Network is a highly reliable, resilient, and scalable fiber-to-the-business-premises network extending more than 4,400 route miles connecting more than 4,500 fiber-lit locations. Exclusively focused on meeting customer needs in the world’s largest business market for 20 years, Optimum Lightpath has been continually recognized for its high level of customer service. For 12 straight years, the New York State Public Service Commission has given Optimum Lightpath its Commendation of Excellence. Optimum Lightpath has received many industry awards for innovation and leadership. For more information, visit www.optimumlightpath.com.
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