NJ Moving Company with National Operations Takes Advantage of Choice for Internet and Voice to Save $25,000 Annually; Improves Customer Service, Quality Control and the Employee Experience
JERICHO, NY, JANUARY 26, 2011 – In the highly-competitive moving and relocation industry, finding an edge means rethinking business processes and taking advantage of the latest tools and technologies. Optimum Lightpath®, a market leader in Ethernet-based communication solutions for New York metropolitan area businesses, today announced that Budd Van Lines of Somerset, New Jersey has transformed its business by deploying high-bandwidth, value-based Internet and voice services powered by its 100% fiber-based network. As a result, the company has been able to roll out complex video monitoring of six national locations, a sophisticated GPS-tracking and alert application, and a better experience for its customers and employees, all while saving $25,000 annually.
Overcoming Network Traffic and Legacy Voice Service Woes
Budd Van Lines had big ambitions for evolving its operations, but a legacy network based on T1 lines made moving big data packets impossible. Voice bills associated with a costly long distance plan and local phone service would fluctuate often and were difficult to predict from month to month. When it switched to the Optimum Lightpath Internet Voice Bundle offering a 50 mb connection and 100,000 monthly minutes of use for one flat rate, it boosted bandwidth by 15x and opened the door for cost savings nationally.
“Because we run a national operation, we had been tied to using the same data and long distance provider across all of our operations for consistent network operation,” said Douglas Soltesz, vice president of information services and technologies for Budd Van Lines. “We learned that we had a choice and could switch to Optimum Lightpath’s 100% fiber network in New Jersey, which opened up the option to use other fiber providers in each of our national locations. That’s when the cost savings and network possibilities became a reality.”
Staying in the Know to Help Business Grow
As a result of turning its voice and data needs over to Optimum Lightpath, Budd Van Lines was able to deploy new technologies and realize improved operations, including:
– National video monitoring. Dramatically increased access to bandwidth made it possible for the company to install a complex video monitoring network across all of its facilities for better security, quality control, training and review benefits.
– Sophisticated GPS tracking and mapping. Budd Van Lines turned to the cloud to take advantage of the latest GPS tracking and mapping software that helped it better monitor its fleet, give all employees access to move data in real time, provide better arrival and departure times for customers and improve routing.
– Streamlined operations. Budd Van Lines can now replicate data off-site every day, run bandwidth intensive quality control programs, host its own Web page, offer individual eFax and direct dial numbers for all employees, move large files through email and take advantage of online webinar/presentation software.
– Employee morale boost. Previous network and service limitations restricted data and phone usage for employees. With Optimum Lightpath, employees can run work from home applications, stream media at their desks and take advantage of voice usage for personal calls.
“Budd Van Lines has experienced firsthand what true business transformation looks like,” said Julia McGrath, senior vice president of marketing and business development for Optimum Lightpath. “That this transformation came with significant cost savings, and an array of benefits for customers and employees alike is what makes us proud to be the network behind so many innovative businesses and organizations throughout the New York metro-area. When Budd Van Lines is ready to further evolve operations with the rollout of smart phones and tablets, our flexible network is ready to accommodate them quickly and easily, with the same market-leading value and performance they’ve come to expect.”
Optimum Lightpath has selected Budd Van Lines as its Customer Spotlight of the Month for January 2011.
About Optimum Lightpath
Optimum Lightpath, a division of Cablevision Systems Corporation (NYSE:CVC, news, filings), is an industry leader in providing advanced Ethernet-based data, Internet, voice, video transport solutions and managed services to businesses across the New York metropolitan area. Optimum Lightpath’s Network is a highly reliable, resilient, and scalable fiber-to-the-business-premises network extending more than 4,000 route miles connecting more than 4,000 fiber-lit locations. Exclusively focused on meeting customer needs in the world’s largest business market for 20 years, Optimum Lightpath has been continually recognized for its high level of customer service. For 12 straight years, the New York State Public Service Commission has given Optimum Lightpath its Commendation of Excellence. Optimum Lightpath has received many industry awards for innovation and leadership. For more information, visit www.optimumlightpath.com.
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