Awarded Highest Marks for Brand and Sales Representatives; Highest Numerical Average Ratings for Product Quality or Price Competitiveness and Ethernet Quality
September 16, 2010 - Rochester, NY
Fibertech Networks, L.L.C., a leading provider of metropolitan bandwidth services in mid-size cities, today announced it has been recognized with two service excellence awards in the 2010 ATLANTIC-ACM Metro Connectivity Report Card survey.
The industry-wide report is based on the results of more than 3,000 individual ratings of carrier’s network services and the operations behind those services. It’s widely regarded as the broadest benchmarking tool in metro wholesale telecommunications.
Fibertech received the best-in-class honors in two overall categories among competitive telecom providers: brand (tie) and sales reps, and the highest numerical average ratings of metro wholesale customers’ opinions for product quality or price competitiveness and Ethernet Quality.
Earlier this year, the company received similar recognition from business customers in the 2010 ATLANTIC-ACM Business Connectivity Report Card survey, placing first in all nine categories it was eligible for in the CLEC/Cable/Fiber group, which included Branding, Sales Representatives, Provisioning, Network, Customer Service, Billing, Enterprise Data Value, SMB Data Value and Overall Data Quality.
“We are extremely pleased to earn these high marks from both our carrier and enterprise clients alike,” said Fibertech Vice President of Sales and Marketing Mike Hurley. “These honors validate our efforts to provide service excellence to our customers and recognize the value of our service offerings to meet the metro demand for bandwidth services.”
Boston-based ATLANTIC-ACM is a leading provider of strategic research and consulting services serving the telecommunications and information industry. The company has been providing benchmarked customer feedback for carriers in their “Report Card” Series since 1995, including the “Business Connectivity Report Card” which is in its fourth year. In addition, the company assists clients in evaluating telecommunications opportunities for successful investment, market entry, benchmarking, customer response, and long-term planning. For more information, visit ATLANTIC-ACM's website at http://www.atlantic-acm.com.
About Fibertech Networks
Headquartered in Rochester, N.Y., Fibertech Networks is a leader in providing fiber-optic based network services throughout mid-size cities in the Eastern and Central regions of the United States. Court Square Capital Partners has entered into an agreement to acquire Fibertech from its original investors, Nautic Partners and the team at Ridgemont Equity Partners (formerly Bank of America). The transaction is expected to close in the second half of 2010, following the satisfaction of customary closing conditions including all required regulatory approvals. The company was founded in May of 2000 and has built metro-area fiber networks in 24 mid-size markets in the Eastern U.S. Further information about the company can be found at www.fibertech.com.