Fibertech awarded highest marks for service and operations excellence in industry-wide survey
July 19, 2010 – Rochester, NY
Building on its strong reputation of operations and service excellence, Fibertech Networks has received the highest honors in the 2010 ATLANTIC-ACM Business Connectivity Report Card survey. The industry-wide report is widely regarded as the broadest benchmarking tool in business telecommunications.
For the fifth consecutive year, Fibertech received first place awards from individual customer ratings in a carrier-wide survey of network services and the operations behind those services. The company swept the top prize in all nine categories it was eligible for in the CLEC/Cable/Fiber group at a reception at the Yale Club of New York on June 24 in the following areas:
• Branding
• Sales Representatives
• Provisioning
• Network
• Customer Service
• Billing
• Enterprise Data Value
• SMB Data Value
• Overall Data Quality
“We’ve built Fibertech based on the premise that we will provide our customers with a customer experience unlike any other,” said Fibertech Vice President of Sales and Marketing Mike Hurley. “We believe these honors are further proof that our commitment to customer responsiveness and on-time provisioning of service is unparalleled in the industry.”
Added Dr. Judy Reed Smith, CEO of ATLANTIC-ACM, “Fibertech has truly set itself apart from the field with their operations scores. Fibertech’s definitive win in a number of key customer satisfaction related categories indicates an exceptionally high level of customer service, and their wins in the value categories indicate competitively priced, high quality products, which only helps to make customers happier.”
About ATLANTIC-ACM
Boston-based ATLANTIC-ACM is a leading provider of strategic research and consulting services serving the telecommunications and information industry. The company has been providing benchmarked customer feedback for carriers in their “Report Card” Series since 1995, including the “Business Connectivity Report Card” which is in its fourth year. In addition, the company assists clients in evaluating telecommunications opportunities for successful investment, market entry, benchmarking, customer response, and long-term planning. For more information, visit ATLANTIC-ACM’s website at http://www.atlantic-acm.com.
About Fibertech Networks
Headquartered in Rochester, N.Y., Fibertech Networks is a leader in providing fiber-optic based network services throughout mid-size cities in the Eastern and Central regions of the United States. The company has built metro-area networks strategically connecting local Telco central offices, carrier hotels, data centers, office parks and other high traffic locations. Founded in 2000 and privately held, Fibertech investors are led by Nautic Partners of Providence, R.I., and Banc of America Capital Investors of Charlotte, N.C. Further information about the company can be found at www.fibertech.com.
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